Structures, Process and Outcome

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Presentation transcript:

Structures, Process and Outcome NCH Magnet Journey Structures, Process and Outcome Dale E. Beatty, MSN, RN Vice President of Patient Services & Chief Nursing Officer Northwest Community Healthcare

Northwest Community Hospital Who we are! Acute Care Community Hospital with 496 Licensed Beds in Arlington Heights, Illinois Emergency Department treating 77,000 FY 2009, with Three 24-Hour Treatment Center treating greater than 70,000. Day Surgery Center and Center for Specialty Medicine Annually Cares for 25,000 Inpatients, Nearly 300,000 Outpatients and 40,000 People in Home Care Visits 1,100 doctors, 4,000 staff and 800 volunteers

A Hospital of Distinction -Awards- ANCC’s Magnet Designation for Nursing Excellence 2009 Distinguished Hospital for Clinical Excellence and Safety by Healthgrade 100 Best Companies to Work For by Fortune magazine 2006, 2008 and 2009 Modern Healthcare Top 100 Best Places to Work - 2009 Beacon Award for Critical Care Excellence by AACN 2007

Shared Governance Corporate Strategic Nursing Council

CSNC Membership Inpatient & Outpatient representation Chief Nurse Executive Patient Care Directors Council co-chairs Clinical Coordinator representatives GEM representatives – Staff nurse APN representatives

CSNC Shared decision-making and leadership for visionary, professional nursing at NCH

Center for Clinical Affairs

Sample Projects Nursing Dashboard Patient Classification System Intranet Contents Clinical Affairs Patient Classification System CRN Enhancements

Likelihood to Recommend Patient Satisfaction w. Nursing Care Pain Management Falls w. Injury Hosp. Acquired Pressure Ulcer Prevalence Hours Per Patient Day Medication Errors ED Admission Length of Stay Discharged w. Reconciled Medications * See Dashboard Provided – NCH Nursing Dashboard

Focus on Outcomes Five Model components reflect Forces of Magnetism Patient Outcomes Nurse Outcomes Organizational Outcomes Consumer Outcomes

NDNQI Nursing Satisfaction Survey NCH participates annually; surveys direct care nurses Facilitated by GEMS Council September 2008 results available on Nursing Excellence web site Collection & submission of NCH data will occur September 2009

Participation Rate

NCH Practice Environment

NCH Job Enjoyment

PRC#1 Key Driver of Excellence for Quality of Care: Nursing Care Northwest Community Hospital

NCH Quality Measures and Outcomes

Questions???