Near Miss & Hazard Reporting The S.T.A.R. Approach Managers’ briefing

What is the point of reporting hazards and near misses? Ultimately reporting and addressing hazards prevents accidents! However, there are other benefits: - Capture sufficient data for statistical analysis, correlation studies, trending, and performance measurement (improvement over baseline) helps us understand what may be future accident issues. Provides convenient opportunity for “employee participation,” a basic component of a successful safety management system. Create an open culture whereby everyone shares and contributes in a responsible manner to their own safety and that of their fellow workers – NO BLAME! Be considered as a leading indicator of performance used in balance with other leading and lagging measures of performance.

Why did it fail before? Not pushed hard enough by the business to ensure that it was embedded Historical “command and control” perception - employees quickly turned off Management who do not drive the benefits hard enough with employees will not see payback at the other end Poorly implemented – education poor, little if any follow up Employees believed that they were raising issues but the issues were not being taken seriously enough - resulted in them becoming disillusioned with the process and reporting quickly stopped or never really got started

What have we done to make this successful Simple process for the user, i.e. easily understood and easy to complete; The engagement with the workforce through initial awareness training Definitions must be made clear to employees Leadership seek to remove barriers and flatten the structure around this process Significant near miss incidents need to be investigated to identify the root cause – SRCA to be completed – however, this is not needed for straight forward day to day issues. Investigation results must be used to improve safety systems, hazard control, risk reduction, and lessons learned. A transparent close out loop must be established with effective communication Involvement with the CWU/CMA Issues that cannot be quickly resolved are discussed as a standing agenda item at regular Safety Committee meetings; Encourage open reporting but ensure that anonymous reporting is an option Emphasise that there is “no blame” culture

Introducing S.T.A.R…. The concept of STAR is designed to achieve all of the points mentioned Most importantly, It’s simple for employees to complete It’s eye catching and professional STOP – THINK – ACT – REPORT is easy to understand and follow It also encourages the workforce to put forward safety related ideas that may improve the risk. A poster promoting the concept is included A STAR post box is also included to help with a uniform approach Sites need to create their own STAR – BOARD Clear notice board where the completed STAR cards are placed with an explanation from management on what has been done to close out or at least actions towards close out Needs routine management to keep up to date STAR cards should also be discussed at monthly Safety Committee Meetings – issues closed out can be reported positively! Ongoing issues can be discussed and actions agreed A briefing slide deck is also in place to educate our staff Pilot to run for 3 months and then review to take place - Learnings to be factored into future changes

STAR Hazard Reporting Card (Page 1) Top of the page indicate whether it’s a report on a good or bad practice observed or if it’s a good idea (we should actively encourage ideas and reports on where staff work safely) STOP – the person completing states where the issue/idea is and a brief description THINK – the person completing states what the risk currently is – simply what could happen if things go wrong? ACT – Can the person themselves deal with the issue, perhaps only in part to make the area/situation safe – individuals are empowered to make sensible decisions or at least seek help.

STAR Hazard Reporting Card (Page 2) REPORT – If the issues cannot be resolved, what is the individual’s suggestion on what needs to be done. Name – optional but we should encourage them to state as we/they should have nothing to fear – no blame. It will help us trace if there are any questions that may need answering to help resolve the issue Site/Date/Time all to be input Tick box(es) that apply – tick one or more boxes. Primary reason to be input into system for MI purposes Employees should hand to Manager or place into the STAR Post box

STAR Hazard Reporting Poster Poster to be placed up in a prominent place to promote the initiative

Simple methods to ensure success… Insert image of STAR BOARD Insert image of post box Reduction in accidents Reduction in RTC’s Increased staff morale

Next Steps Brief staff using the STAR briefing pack Reinforce over the forthcoming weeks to remind staff of existence Check the box daily to start with Encourage staff to hand them to Managers directly Set up the STAR BOARD Input the completed STAR card details into the electronic reporting system to enable them to be tracked Place the STAR cards up on the STAR BOARD and update with comments routinely Update staff through regular briefings and Safety Committee Meeting Keep the momentum up and make sure that issues are followed up on – keep communicating. Failure to communicate will mean loss of confidence in the system Feedback to the SHE team on Progress of roll out Issues identified with roll out positive/negative feedback from staff and management opportunities to improve the concept Progress to be monitored centrally – shout if you think you need more help!