Appointment Management solution in Healthcare

In the patient journey, what if you could...? Balance workload Enhance access to service Reduce queues and on site waiting Improve use of the facilities and resources Create a seamless patient journey – online to in clinic/hospital Improve the patient experience Improve resources utilization by 25%

What is the challenge today? Unevenly balanced workload – peaks and low traffic Congestion and frustrated patients Excess staff and non-optimized resource utilisation Patient Journey far from seamless through channels Low facilities utilisation (*) (*) Qmatic has measured utilisation of consultation rooms as low as 22%, in waiting rooms/areas as low as 18% and at reception workstations as low as 33%

Why are these challenges difficult to fix? Hard to control arrival pattern of patients Costly to allocate staff based on patient peak traffic The complete patient Journey not defined and managed Limited options in matching patient need and available staff

Why are current appointment solutions insufficient? Appointment seen as an end point – not a starting point of the patient journey Not integrated with the in-clinic/hospital total patient journey Stand alone solutions, proprietary and confined SW

Online Appointment Solutions Qmatic’s approach: Online Appointment Solutions Orchestra Platform – Online Appointment Staff Web based Enterprise Seamless integration to HIS/PAS Cloud enabled Modularised Online booking Intro kiosk - Check in solution 8” to 17” touch modern and robust Card reader/scanner Touch or button Windows/Linux Self Check-in HIS/PAS

Qmatic Online appointment makes a difference Appointment solution is the starting point Patients self-administer appointments Fully upgradeable and expandable; multi-department, multi-discipline Centralized administration management Integration with Hospital Information Systems (HL7) Positive patient and staff experience

Qmatic Online Appointment Management delivers Eliminates Delivers Queues Quick & easy access Peak work load constraints Optimized resource allocation High operating cost Efficiency Frustrated patients Improved patient experience

Why Qmatic? We are the world’s largest supplier of Patient Experience Management solutions for the face-to-face meeting We have global presence, expertise and references We have been in the Patient Experience business for more than 30 years. We provide the glue between the online and physical world to allow you to provide seamless and personalized patient journeys. We provide a full range of products all the way up to large scale enterprise solutions spanning many clinics and countries. Our solutions are on-premise, off-premise, mobile or cloud

Qmatic clients – a selection Kaiser Permanente, US Bangkok General Hospital, Thailand Sahlgrenska Hospital, Gothenburg, Sweden Hospital de Montreuil, France Kyorin University Hospital, Japan King Faisal Hospital, Riyadh, Saudi Arabia Erasmus Medical Center, Rotterdam, Holland Spanish Health Ministry, several locations, Spain HC clients in general

What are your current aspirations? Expand patient reach? Reduce cost of frontline staff? Expand patient reach and create a seamless patient journey to improve patient experience? Create an outstanding patient experience from first touch point, booking appointment online/mobile, through the “onsite” journey across all department and clinics?

Next steps – getting started Investigate current situation Determine aspiration level Create roadmap to transforming the patient journey Design optimal process and solution

Thank you!