Kees van Berkel Mariëtte Vosmer Jerusalem, 21-24 July 2013 Day 2 Organization Kees van Berkel Mariëtte Vosmer Jerusalem, 21-24 July 2013
Division Data Collection 2 Division Data Collection
3 Fieldwork unit
Short historical overview Prior to 2002 interviewers unemployed, freelance coaching interviewers centralized interviewers paid by response / non response interviewers kept at a distance size of workload determined by interviewers workload = number of addresses
Short historical overview (2) Since 2002 interviewers employed, civil servants coaching interviewers decentralized demand for performance improvement investment in interviewers size of workload determined by CBS workload = number of working hours
Organization Division Datacollection: Accountmanagement Questionnaire Sample Training interviewers Support interviewers Planning and control Interviewing
Regions 7 Face to face (decentr) 13 regions 13 region managers 320 interviewers Telephone (centr): 4 teams 4 team leaders 130 interviewers
Supervising interviewers Supervision and coaching interviewers by region managers Yearly supervising cycle: setting targets in performance agreements monitoring performance assessment of performance every six months
Work engagement Interview only face to face Interview on laptop 9 Work engagement Interview only face to face Interview on laptop Apply required approach strategy Apply suggestions to gain coöperation Ask questions literally Use identification card