CIVIC’s Next Generation CRM Solution! CIVIC INFOTECH

About CIVIC Civic was founded in 1991 by experienced technology professionals, 100% dedicated to positioning technology at the heart of business performance. We deliver VALUE to our clients by solutions with SIMPLICITY, built by CONSULTING every stakeholder and made to SMART-FIT individual unique requirements. Our spirit of innovation helped us create unique solution breeds, CRM – Customer Relationship Management System. delivering performance in businesses. Our solution suites innovatively encompasses ERP Business Processes & Enhancing Procurement functions. Simplicity Consulting Smart-FIT Value Adoption is the key to the success of procurement technology solutions. We make things simple with the help of intuitive user interface, consulting approach & Smart-FIT approach. We make process simpler, efficient & scalable with our procurement solution user! Every client implementation is unique for us. We first listen and understand about how our clients are doing business today. We not only share industry standard best practices but we also learn better practices followed by our client considering their business needs Goal is to work out best client specific solution! STOP wearing someone else’s hat in the name of standard practice! YES, your business has few crucial unique practices. Going away or changing them may pose a big change management threat to adoption and hence goal realization. We Smart-FIT solution for every client combining best practices & client’s unique needs! Our clients says… We offer best value at most competitive pricing. Our engagement level brings every stake-holder on board with enthusiasm. Our patience helps us connect with ground realities and help our clients overcome challenges!

Civic CRM – Next Generation Solution Civic CRM Solution suite is designed for companies to manage complex and mid-scale business activities, that provides a feature-rich technology fully integrating all critical business processes into one platform. Our spirit of innovation and passion to help businesses, delivers greater business impact and an edge over competition. Our CRM solution helps streamlines processes with 100% insights enabling better compliance and transparency. It also enhances reporting capabilities, provides collaboration with 360 degree communication/approval framework and solves complex business related issues. Transform complex business challenges into the smarter way of delivering results. Contact Management Sales Lead Management Follow-up & Quotation Order Confirmation Complain & Resolution Service & Support

Civic CRM– Next Generation Solution CRM (Sales & Marketing) "The purpose of business is to create and retain a customer" Masters Sales/Marketing Item Master Accessories Master Sale Party/Customer Master Country/City/region Master Taxation Master Dealer/Employee Master Dealer Scheme and Sales Targets Employee Sale Target Modules Inquiry Follow up Link with inquiry and quotation Quotation Revision/History OF Quotation. Order Confirmation Technical and Finance Authorised Transfer to Allocation for Production or Dispatch. Reports Inquiry Report Follow-up Reports Quotation revision. Order Confirmation Reports. Quotation converted to OC reports Target Vs OC Reports Dealer Commission. Reason for Cancellation of Order % age wise as well as value wise Employee wise cancelation and converted reports Dealer wise cancelation and converted reports YOY comparison. Other Reports/Utilities. Phone Book Party Wise Label Print Party wise reference list Dealer Register Item Master Copyright @Safal Softcom Pvt. Ltd.

Civic CRM – Next Generation Solution Advantage The advantages of customer relationship management system extend beyond running a business and its closely related relationships. Ideally, a CRM system should help your business improve the relationship with existing customers, find new customers and win back former customers. This system is integrated into a software system that facilitates collection, organization and management of the customer’s information. A CRM system can be beneficial to both small and large scale businesses as long as it is implemented appropriately. This guide outlines the major advantages of customer relationship management to expect upon installation of the software.

Civic CRM– Next Generation Solution Common Feature Mailing / SMS / Notification System Document Management On Creation new inquiry. On Creation of quotation and its revisions. On Creation of Order Confirmation. All the incoming as well as outgoing document kept digitally with their unique internal ID and can be traced out easily within the software. Also possible to control document allow to Print / Copy to respective user. Mobile Application On spot Customer detail Entry by Sales Executive. Pending Inquiry / Follow Up. On spot Quotation entry by Sales Executive. Confirmation of product delivery. Complain and it’s status. Leave/Allowance Reports. WEB Based Portal For Mobile Application Admin Panel. Approval of different Modules by Management. MIS related Reports Alerts related to different Managers etc.

Civic CRM– Next Generation Solution Salient Features Windows Base true Multi User – Multi Location Software. Very user friendly. Works with keyboard. Total customization is possible. Strong database security and less data corruption. Strong back Bone technical support for both hardware and software. All Reports based on selection of Duration wise, Item wise, Vendor wise with respective filtration on previously selection criteria available. Document Attachment facility to different module down to transaction level. Document can be any window base operable document like Excel, Word, PDF, DWG, PPT, BMP etc. Reports can be exported to different format like excel, pdf, text etc. Also mail to default mail clients. Easy Backup Procedure can be done on schedule also. Strong Right/Usage module down to ADD/Update/Delete/Print/Re-print facility. Easy Installation Procedure. Can be developed on Browser Base Technology for costing contact us. Domain Knowledge Of 27+ Years with Existing Clients.

Civic CRM – Next Generation Solution Customer Relationship Management System Our Technology [A] Desktop Module Works on concept of Remote Desktop Management. Multi User / Multi Company / Multi Branch Software. [B] Browser Base Module Works on concept of Web(Internet). Multi User / Multi Company / Multi Branch Software. [C] Mobile App(Android) Works on concept of Mobile App. Multi User / Multi Company / Multi Branch Software.

INQUERY REPORT

FOLLOW-UP REPORT

ORDER CONFORMATION REPORT

QUOTATION REPORT

DEALER COMMISSION REPORT

COMPLAIN AND RESOLUATION

SERVICE AND SUPPORT

SERVICE AND SUPPORT

Thank You www.civicinfotech.com 307-308, Anjani Complex, Near Choice Restaurant, Swastik Cross Road, C.G.Road, Ahmedabad - 380 009. Gujarat. INDIA. +91-79-2643 0409, 2644 1850 + 91-98250 50776 mkt@civicinfotech.com www.civicinfotech.com