Introducing the Cisco 7945G VoIP* Phone * Voice over Internet Protocol

Cisco 7945G VoIP Phone What is VoIP? Cisco Unified VoIP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, etc. In addition to basic call-handling features, your Cisco Unified IP Phone provides enhanced productivity features that extend your call-handling capabilities.

Cisco 7945G VoIP Phone Overview New Telephone New Interface New Features First Time Setup Lines vs. Calls Lights Buttons Help LCD Screen Caller ID

Cisco 7945G VoIP Phone Features 9 March 2012 Cisco 7945G VoIP Phone Features Answer Calls Place Calls End Calls Call Waiting Call Forward Call Transfer Do Not Disturb Directory Dial Voice Mail Conference Call Extension Mobility Mute

Features Cisco 7945G VoIP Phone 9 March 2012 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Answer a Call Answer a Call with a Handset Lift the Handset off its cradle

Answer a Call Answer a Call with the Speaker Press the Speaker button Press the Answer softkey Press the flashing amber line indicator

Answer a Second Call Answer a Second Call on the same Line During the current call, press the Answer softkey The first caller is placed on hold Continue with the second caller (You may place up to 2 inbound callers on hold)

Answer a Second Call Answer a Second Call on another Line During the current call, press the flashing amber line indicator The first caller is placed on hold Continue with the second caller

Place a Call Place a Call with a Handset Lift the Handset off its cradle Use the keypad to dial a number

Place a Call Place a Call with the speaker Press the Speaker button Use the keypad to dial a number

Redial a Number With the phone idle: Press the Redial softkey to dial the last number

Switching Switch from Speaker to Handset Lift the Handset

Switching Switch from Handset to Speaker Press the Speaker button Return the handset to its cradle

End a Call End a Call with a Handset Return the Handset to its cradle Press the EndCall softkey

End a Call End a Call with the Speaker Press the EndCall softkey Press the Speaker button

End Another Call End another Call on the same line During the current call, press the Hold softkey The current caller is placed on hold Continue with the other caller Press the EndCall softkey Resume with the previous caller

Mute a Call To place a Call on Mute To turn off Mute Press the Mute button Mute button lights To turn off Mute Press Mute button again

Call Waiting (Call Hold and Resume) Place a Call on Hold Make sure the appropriate call is highlighted Press the Hold softkey

Call Waiting (Call Hold and Resume) Remove the current Call from Hold Make sure the appropriate call is highlighted Press the Resume softkey

Call Waiting (Call Hold and Resume) Remove a Call on Hold from a different Line Press the green line indicator or the flashing amber line indicator. The call previously on Hold resumes. If there is a reverting call on the line, then that call will resume. If there is more than one reverting call on the line, then the oldest reverting call will resume. If a non-reverting held call is the only call on the line, then it will resume.

Directory Dialing Search and Dial from a Directory Press the Directories button.

Directory Dialing Search and Dial from a Directory On the LCD screen, scroll down to select the Corporate Directory. Press the Select softkey.

Directory Dialing Search and Dial from a Directory Select a search field. Use the keypad to enter a few letters of the name. Use the << softkey to backup and erase. When ready, press the Search softkey.

Directory Dialing Search and Dial from a Directory From the results list, highlight the call record. Place the call by pressing the Dial softkey.

Directory Dialing - Second Call Dial Second Call during a current Call During a Call, press the Directories button. Select the Corporate Directory. Search for the call record. Highlight the call record. Press the Dial softkey. Decide action for current Caller.

Directory Dialing - Second Call Decide action for current Call Hold places the first call on hold and dials the second. Transfer sends the first party to the second party and drops you from the call. Conference creates a conference call with all parties, including you. EndCall disconnects the first call and dials the second.

Do Not Disturb (DND) Turn on Do Not Disturb Press the DND softkey or select the Do Not Disturb icon. The phrase "Do Not Disturb is active” displays on the phone. The DND amber line indicator lights up. The phone ringer tone turns off.

Do Not Disturb (DND) Turn off Do Not Disturb Press the DND softkey or select the Do Not Disturb icon. The phone ringer tone turns on.

Call Transfer Transfer a call without talking to the transfer recipient From an active call, press the Transfer softkey. Enter the target number. Press the Transfer softkey again to complete the transfer.

Call Transfer - Notify Talk to the transfer recipient before transferring a call From an active call, press the Transfer softkey. Enter the target number. Wait for the transfer recipient to answer. Announce the transfer. If the recipient agrees, then press the Transfer. softkey again to complete the transfer.

Call Transfer – Using the Directory Use the Directory to select the recipient before transferring a call During an active call, press the Directories button. Select Corporate Directory. Select the call record. Place the call by pressing the Dial softkey. Wait for the transfer recipient to answer. Announce the transfer. If the recipient agrees, then press the Transfer softkey again to complete the transfer.

Call Transfer Send an active call to a voice message system Press the iDivert softkey. The call is transferred to your voice message system.

Call Forward Set up Call Forward All on your primary line 9 March 2012 Call Forward Set up Call Forward All on your primary line Press the CFwdALL softkey or Forward All. Enter a target phone number. The call forward icon displays above your primary phone number. The call forward target number is in the status line.

Call Forward Cancel Call Forward All on your primary line Press the CFwdALL softkey or Forward All

Voice Mail Check for new voice messages: Look for: Listen for: A steady red light on your handset. A flashing message waiting icon and text message on your phone screen. Listen for: A stutter tone from your handset, headset, or speakerphone when you place a call. You only hear it when using the line with the waiting messages.

Voice Mail Listen to your voice messages: Press the Messages button. Follow the prompts.

Voice Mail Accessing Voice Mail from another internal phone Dial your own extension. During the greeting, press the asterisk key (*). At the prompt, enter your mailbox ID and the pound sign (#). Enter your password and the pound sign (#).

Voice Mail Accessing Voice Mail from an external phone Dial your own phone number. During the greeting, press the asterisk key (*). At the prompt, enter your mailbox ID and the pound sign (#). At the prompt, enter your password and the pound sign (#).

Conference Calls There are three types of conference calls: Ad Hoc Join a Conference Meet-Me

Conference Calls - Ad Hoc To conduct an ad hoc conference call: While on a call, advise the current caller that you are adding another caller. Press the More softkey. Dial the extension of the additional party. Upon answer, ask the party if they wish to participate. If they agree, then press the Confrn softkey to join them to the conference. Repeat as needed. Up to six participants may be on a call.

Conference Calls – Ad Hoc Ad Hoc conference call notes: Press the Conference List softkey to display list of participants All participants in an ad hoc conference call may press the Update softkey to get an updated participant list

Conference Calls – Join a Conference Join a Conference Call on a single phone line You may place up to three other participants on Hold. During the active call, use the phone LCD screen to highlight a participant on Hold whom you wish to include in the conference. Press the Select button. The Select icon displays next to the selected caller.

Conference Calls – Join a Conference Join a Conference Call on a single phone line Use the phone LCD screen to add the next participant on Hold. Press the More softkey. Press the Join softkey.

Conference Calls – Join a Conference Join a Conference Call on multiple phone lines You may place multiple phone lines on Hold. During an active call, press the More softkey. Press the Join softkey. Press the green flashing line button for each caller that you want to include in the conference. The calls are joined together into one conference call.

Conference Calls – Meet-Me Meet-Me conferencing enables you to start or join a conference by calling a designated conference number. As the initiator, obtain a Meet-Me phone number from your system administrator. Distribute the number to your participants (up to six).

Conference Calls – Meet-Me Conduct the Meet-Me conference as the initiator When you are ready to start the meeting as the initiator, go off-hook to get a dial tone. Press the MeetMe softkey. Dial the Meet-Me conference number. Participants can now join the conference

Conference Calls – Meet-Me Join a Meet-Me conference as a participant When you are ready to join the Meet-Me conference, dial the Meet-Me conference number provided by the conference initiator. You will join the conference call. However, if you will hear a busy tone, then you have attempted to join the call before the conference initiator has joined.

Conference Calls – Meet-Me End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects.

Cisco Extension Mobility Cisco Extension Mobility (EM) enables you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings.

Cisco Extension Mobility Log in to Extension Mobility (EM) Press the Services button. Select the Extension Mobility (EM) Service. Press 1 (Log in). Enter your user ID. Enter your PIN. Press OK or Submit.

Cisco Extension Mobility Log out of Extension Mobility (EM) Press the Services button. Select the Extension Mobility (EM) Service. Press 2 (Log out). It takes up to 60 seconds for the phone to reset. If you do not log out, then the system will keep you logged in until you log in to another phone.

Overview Cisco 7945G VoIP Phone 9 March 2012 © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lines vs. Calls What is the difference between Lines and Calls? Lines Each line corresponds to a directory number or intercom number that others can use to call you. You have as many lines as you have directory numbers and phone line icons.

Lines vs. Calls What is the difference between Lines and Calls? Calls Each call line can support multiple calls However, only one call can be active at a time.

Caller ID LCD screen: Call Activity area Displays current calls per line Displays Caller ID Displays call duration Displays call state for each line

Buttons 4 way Navigation button Scroll up and down to see menus and highlight items. Move right and left across multi-column displays. Select button inside the 4 way Navigation button. Press the Select button to: Open a menu, play a ringer item, or access other features as described on the screen.

Buttons Messages button Directories button Auto-dials your voice message service. Directories button Opens/closes the Directories menu. Use it to access call logs and directories.

Buttons Services button Settings button Opens/closes the Services menu. Settings button Opens/closes the Settings menu. Use it to change phone screen and ring settings.

Buttons Help button Activates the phone's Help menu.

Buttons Volume button Controls the handset, headset, and speaker volume (off-hook). Controls the ringer volume (on-hook).

Buttons Speaker button Toggles the speaker on or off. When the speakerphone is on, the button is lit.

Buttons Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit.

Buttons Headset button Toggles the headset on or off. When the headset is on, the button is lit.

Buttons Keypad Enables you to dial phone numbers, enter letters, and choose menu items.

Buttons Softkey buttons Activates a softkey option displayed on your phone screen.

Indicator Lights Illuminated Buttons indicate status: Green (steady) Active call or two-way intercom call Green (flashing) Held call Amber (steady) Privacy in use, one-way intercom call, DND active, or logged into Hunt Group Amber (flashing) Incoming call or reverting call

Indicator Lights Illuminated Buttons indicate status: Handset red light strip Indicates an incoming call or new voice message. Red (steady) Remote line in use (shared line, BLF status or active Mobile Connect call)

LCD Color Display The LCD Color phone screen displays phone features and operations Primary phone line Programmable buttons Softkey labels Status line Call activity Phone tab Feature tabs Icons

LCD Color Display Primary phone line Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.

LCD Color Display Softkey labels Displays a soft key function for the corresponding softkey button.

LCD Color Display Status line Displays audio mode icons, status information, and prompts.

LCD Color Display Call activity Phone tab Displays current calls per line, including caller ID, call duration, and call state for each highlighted line. Phone tab Indicates call activity.

LCD Color Display - Icons On-hook line Icon No call activity on this line. Off-hook line Icon You are dialing a number or an outgoing call is ringing. Ringing call Icon A call is ringing on one of your lines.

LCD Color Display - Icons Connected call Icon You are connected to the other party. Call on hold Icon You have put the call on hold. Remote-in-use Icon Another phone that shares your line has a connected call.

LCD Color Display - Icons Reverting call Icon A holding call is reverting to your phone. Authenticated call Icon Secure Call feature Encrypted call Icon

LCD Color Display - Icons BLF features Monitored line is idle Icon Monitored line is in-use Icon Monitored line is ringing Icon BLF Pickup Line in Do Not Disturb Icon

LCD Color Display - Icons Idle Intercom line Icon The intercom line is not in use. One-way intercom call Icon The intercom line is sending or receiving one-way audio. Two-way intercom call Icon The recipient pressed the intercom line to activate two-way audio with the caller.

Phone Help on Website A website is available to provide you with instructions detailing many of the operations of your Cisco 7945G VoIP phone. See __________ On phone help is also available. See the following pages.

On Phone Help Help button Pressing the Question Mark button activates the Help menu The Main menu topics include: Details about your Cisco Unified IP Phone How do I...? procedures for common phone tasks Descriptions and procedures for Calling features Help

On Phone Help Need help with a button or softkey? Press the Question Mark button. Then quickly press a button or softkey.

On Phone Help Need help with a menu item? Highlight a menu item Press the Question Mark button twice quickly.

On Phone Help Need help with on phone Help? Press the Question Mark button. After a second or two, press the Question Mark button again.

Cisco 7945G VoIP Phone Setup First Time Setup

First Time Setup Your new phone is here! However, please continue to use your current phone through March 21, 2012. Your new Cisco 7945G VoIP phone does not become operational until March 22, 2012 at 7:00am. In the meantime, there are some things that you can do with your new phone now that will help with the implementation process. (continue)

First Time Setup Please verify that your name is spelled correctly on your new phone Please verify that your extension is correct on your new phone

First Time Setup Adjust the ring volume accordingly Use the Volume button. Lower the ring volume with the Minus side of the button. Raise the ring volume with the Plus side of the button.

First Time Setup Plan to attend one of the training sessions Review the online resources

First Time Setup By Wednesday, March 21, 2012: You need to set up your new voice mail box. Press the Messages button on your Cisco 7945G phone. The default password is 12345.

First Time Setup Follow the prompts through the voice mail tutorial Record your name. Record the standard greeting. Set your personal password. When prompted, accept the offer to be added to the Corporate Directory. Exit the call when you hear the message “You have finished enrollment.” Wait 60 seconds for the phone to reset.

First Time Setup On Wednesday, March 21, 2012: Please change your outgoing greeting on your current phone. You need to alert the caller that any voice mail messages left on March 21 will be lost on March 22.

First Time Setup On Wednesday, March 21, 2012: Please check your current voice mail box. When your new phone becomes operational on March 22, 2012 at 7:00am, any voice mail messages remaining with your current phone will be lost forever.

First Time Setup Have Questions? If you need additional help or your phone is not configured correctly, then email Elizabeth Thomas (ethomas@roosevelt.edu).