Everything that has been achieved by mankind came through someone’s idea

Benefits to the organisation…………… Encourages creativity and innovation Culture where ideas are welcome New or improved ways of doing business Increased productivity/revenue Improved communication Improved customer service Leading to improved customer experience

Benefits to the employee…… Opportunity to voice ideas Recognition/reward Involvement Improved communication Improved motivation and morale Opportunity for personal development

What makes a successful Suggestion Scheme…… Visible commitment from the top Sound administrative procedures Equitable awards structure or recognition programme Continuous promotion and publicity Implementation of ideas Effective evaluation of ideas

Improve-it……………… Improve-it was launched in September 1998 and was only open to warehouse employees. In October 1999 we launched Improve-it 2000 to the whole of the **********. At it’s peak in 2002-2004 we received approximately between 25 and 30 ideas a month With a conversion rate of about 12%

How it worked………….. 1pt = 50p 1 Idea submitted Scheme Administrator Evaluator Allocated Reject Evaluator and submitter discussion Further Investigation (may include specialist) Reject 1pt = 50p 10 Reject Final Decision 14 39 89 239 Implement

Measurable…………….. Idea submitted and if valid idea the details are entered onto the Improve-it database – 1pt Idea assigned to an evaluator. If after discussion with submitter the idea is suitable for further investigation – 10pts If after further investigation involving specialist and the responsibility for the area involved the idea is to be implemented the following points are added to the employees account on completion of idea Not Categorised 14pts = 25 Category A 39pts = 50 Category B 89pts = 100 Category C 239pts = 250

Y2K The facts………………. Annual estimated award budget 1.2K Measurable savings of over 100K in a 2000-2001 Safety Improvements Non financial operational benefits

The Evaluator………….. The success of a suggestion scheme will depend on the commitment of the evaluators to continuous improvement within the organisation. A positive Attitude Commitment to continuous improvement Empathy with the objectives of the scheme Communication Inter-personal Responsiveness Lateral Thinking Fairness and objectivity

The Eight Steps to Effective Evaluation……… Read the suggestion Understand the suggestion Initial pro v con Investigate Cost benefit Decision Response Implementation

If everyone is moving forward together, then the success takes care of itself……