Event Name Here 22 January 2019 12/02/2007 Becoming a transformative IT organisation Pete Schofield Chief Information Officer for Corporate Services 22 January 2019 Project Name: HMRC v1.8

A vital purpose The UK’s tax, payments and customs authority Event Name Here 12/02/2007 Maximise revenues and bear down on avoidance and evasion A vital purpose The UK’s tax, payments and customs authority We bring in the money to fund UK Plc Our work involves: collecting £605.8bn a year handling 2bn+ transactions serving 50m customers Transform tax and payments for our customers Design and deliver a professional, efficient and engaged organisation Project Name: HMRC v1.8

A world class enterprise Event Name Here 12/02/2007 A world class enterprise We’re creating: an organisation that’s business- led, technology-enabled an ever deeper understanding of our customers a culture of real innovation and experimentation an inclusive workplace where everyone can bring their best self a transformative IT team Project Name: HMRC v1.8

Tech powering transformation More done online than ever in 2018: 92.8% of SA returns 47% of tax credit renewals 17m using Personal Tax Account Voice ID on helplines Mobile app: getting 1m visits a month log in with your fingerprint or face Over 16m transactions handled by robotic automations

Understanding our customers Event Name Here 12/02/2007 Understanding our customers Building a data culture Using insights to make services: easier to use more intuitive and accessible more cost effective DevOps approach helping us implement quickly, fail fast, & learn Extensive range of talent schemes and apprenticeships filling skill gaps Partners bringing real innovation Project Name: HMRC v1.8

Services for all Accessible collaboration tools for our people Event Name Here 12/02/2007 Services for all Accessible collaboration tools for our people For customers, building accessible: software user journeys Voice-activated home devices AI offering many possibilities like document and text recognition Project Name: HMRC v1.8

Bringing it all together Event Name Here 12/02/2007 Bringing it all together Increased revenue for public services Better services for all our customers A great experience for colleagues Inclusive workplace Culture of experimentation Transformative IT team Deep customer understanding The right blend of tech, commercial & financial skills Project Name: HMRC v1.8

Thank you Pete Schofield, CIO for Corporate Services Event Name Here 12/02/2007 Thank you Pete Schofield, CIO for Corporate Services peter.schofield@hmrc.gov.uk @PeteNScho Follow our progress: hmrcdigital.blog.gov.uk @HMRCdigital Project Name: HMRC v1.8