The following sides have been taken from a presentation on Assessment Centres by the Suncorp Graduate Recruitment Team 1 Leadership, Culture & Talent HR

What types of Assessment would you expect at an Assessment Centre? Types of Assessment Centre 2 Leadership, Culture & Talent HR Numerical Reasoning Verbal Reasoning Comprehension Diagrammatic or abstract reasoning Analytical thinking Personality tests or profiles Psychometric Assessment Case Studies In-tray Exercises Group Discussions Group Exercises Presentations Role Plays Proposal Problem Solving Projects Social Events Work-based Activities and Simulation Exercises One on one Panel Behavioural or Competency based Interviews

What employers are looking for Qualities and Competencies 3 Leadership, Culture & Talent HR In general companies are looking for the following qualities: Cognitive /Intellectual Strategic thinking, analysis and judgement, planning and organising Interpersonal Managing others, assertiveness, oral and verbal communication Adaptability Versatility, resilience, creativity, dealing with ambiguity Results Orientation Energy and initiative, achievement motivation Social Persuasive, confidence, multicultural sensitivity, values and integrity

Benefits of Assessment Centres Employer Provide a comprehensive overview of an individuals strengths and weaknesses; Are standardised, every candidate has the same opportunity to demonstrate their skills; Are more objective then interviews alone, which may be biased by the interviewers interpretations; Allows applicants to demonstrate many abilities in a variety of different situations; Can be tailored to suit the position and the type of skills required; Provide information to place successful candidate in the appropriate section of the organisation. Graduate An opportunity to share your working style and strengths; Success does not hinge on two interviews; If you are successful in securing the position the candidate can be more confident that it will suit you and that the employer feels you have potential to advance; A fair and more equitable hiring practice; Attendance at an assessment centre gives you an opportunity to assess the organisation and whether youd like to work for it; You have gained valuable experience for next time Leadership, Culture & Talent HR 4

What you need to do Prepare for an Assessment Centre 5 Leadership, Culture & Talent HR Before: Dress Professionally Organise your travel so you arrive on time Research the organisation and job before attending Find out how long you will be at the assessment centre Group Exercise: Listen and read all instructions carefully and ask questions when you need to. When working in teams be a courteous and professional team player. Don t dominate the group leadership or be a wallflower. Remember your communication skills are being assessed, so be articulate, dont use any slang and speak up when you need to. Once the exercise begins define the task. If possible organise a mini project plan that will help keep the group focussed. Be aware that you are being assessed on your contribution against the selection criteria. The solution may be less important than the group process and your participation in it in order to derive the answer. Presentations: Consider your audience and the content of your presentation. Keep to the point and be convincing. Remember you are being assessed on both your verbal communication skills. i.e. voice, pauses and non-verbal communication skills i.e. body language, eye contact.

Behaviours 6 Leadership, Culture & Talent HR Option 1 BehaviourUnskilled Behavioural IndicatorSkilled Behavioural Indicator Communication & Interpersonal Uses Jargon Turned up late Language was unclear and/or not articulate Did not use jargon or happy to explain it Arrived on time Used clear, articulate communication style Team Work Does not provide input into team-based and/or larger group discussion Does not volunteer own ideas, plans or knowledge Interrupts or ignores others contributions Demonstrates behaviour contrary to the Suncorp Groups Values Does not proactively encourage or lend support to others suggestions Provides contributions to both team-based and larger group discussions to achieve the task at hand Shares own ideas, plans and knowledge with others Listens effectively to others Demonstrates alignment and personal commitment to Suncorps Groups Values Supports and encourages others to participate in team-based and larger group discussions Innovation Does the candidate take responsibility for resolving the issue at hand Overlooks related issues Does not ask questions or does not listen to others to build own understanding Makes decisions which are not in the long term benefit of the business Focuses on most obvious or available answers Identifies or recommends ideas that progress the task at hand Links related issues together Asks questions to build a better understanding Considered the impact of different actions or decisions on the business Supports creative and innovative solutions which maximise quality outcomes

Thank you Q&A 7 Leadership, Culture & Talent HR