Personalized Settings, Multi- Information Display, Steering Wheel-Mounted Controls and Delivery

Agenda Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery

Lexus Steering Wheel-Mounted Controls

Lexus Steering Wheel-Mounted Controls Which features can be controlled without taking your hands off the wheel? Why is this important?

3 Types of Driver Distraction Source: Wards Automotive Interior Conference, 2010 and Distraction.gov Visual –Taking your eyes off the road Manual –Taking your hands off the wheel Cognitive –Taking your mind off the drive

Video: Steering Wheel-Mounted Controls Video

At Your Fingertips Steering Wheel-Mounted Controls Value Story Lexus is renowned for creating highly intuitive, driver-centric environments. One way this is accomplished is by making each vehicle easy and natural to operate. Steering wheel-mounted controls allow you to operate various commonly used functions without removing your hands from the steering wheel or your eyes from the road. With the flick of a switch, you can adjust the audio systems volume, turn your phone on or off, operate the voice activation system, set your cruise control system, personalize various functions and displays and more. If you spend a lot of time in your vehicle, steering wheel-mounted controls can help make the driving experience more comfortable.

Agenda Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery

Lexus Multi-Information Display and Controls

Information Center Multi-Information Display Value Story A bright Multi-Information Display (MID) allows you to access and monitor various vehicle functions at a glance. Using the Multi-Information Display, you can get real-time information such as average fuel efficiency, current fuel efficiency and distance-to-empty status. This information, in turn, can enable you to plan your trip and even make adjustments in your driving style to improve your fuel efficiency. Many Lexus models incorporate bright electroluminescent gauges and a bright, clear Thin- Film Transistor (TFT) color display that make it easy to read all pertinent information. Using the fingertip control of the display switch, you can also customize the MIDs various settings and menus to suit your own preferences.

Agenda Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery

Lexus Personalized Settings

Have It Your Way Personalized Settings Value Story Many different features and functions can be easily personalized to suit your own needs and preferences. For example, using the display switch or on some vehicles the available Remote Touch controller you can personalize your vehicles Multi-Information Display (MID) system and program which doors you want to lock or unlock using SmartAccess. You can also customize features like HomeLink ® and navigation system. Personalization is easy, convenient and requires just a few moments of your time. After all, its your Lexus. Why not have it your way?

Agenda Lexus steering wheel-mounted controls Lexus Multi-Information Display and controls Lexus personalized settings Lexus perfect vehicle delivery

Lexus Perfect Vehicle Delivery

Why is a perfect delivery important for your customer? For you as a Sales Associate? How do you personalize your delivery for a returning customer? For a first-time Lexus customer?

Lexus Perfect Vehicle Delivery 1.Dealership Preparation 2.Document Review 3.Vehicle Presentation 4.Service Presentation 5.Wrap-Up 6.Follow-Up/First Complimentary Service

Step 3: Vehicle Presentation Overview Exterior Presentation Interior Presentation Delivery Drive

Vehicle Delivery Certificate Your tool to ensure a perfect delivery Shows commitment of your dealership: –Signed by Service Representative after Pre-Delivery Service –Signed by Sales Associate at delivery How-to Guide for common features

Lexus Perfect Vehicle Delivery What can you do to make every delivery a special event for your customers?

Lexus Perfect Vehicle Delivery Rally First-time Lexus owner Personalize the vehicle Work in teams –One team member works while the others observe –Each team member must perform at least one task First team to finish wins!

Special Delivery Delivery Value Story At Lexus, we want to ensure that your ownership experience is second to none from beginning to end. That is why the delivery process is so vital. On the day you take delivery of your new vehicle, your Lexus Sales Associate will be there to demonstrate and explain the features and operations of your vehicle and answer any questions or concerns you might have. This includes things like pairing a Bluetooth ® phone, operating and setting the climate control and audio settings, adjusting the seats and demonstrating how you can personalize various features to suit your preferences. Well also introduce you to our Lexus Parts and Service Associates to ensure you know where you can go to get answers on your own including your Owners Manual and Quick Reference Guides as well as popular web sites like Lexus.com and Lexusowner.com. We can also help connect you to various Lexus owners clubs and forums. We want your Lexus ownership experience to be something that youll want to repeat again and again. Thats why we go to extra lengths to ensure your satisfaction starting with the day you drive your new Lexus home.