Unit 2 Tips.

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Presentation transcript:

Unit 2 Tips

Key in the Service Industry: Smile! In the service industry, making a good first impression is extremely important, so providing service with a smile is an important basic skill. This is especially the case for flight attendants. Smiley flight attendants not only give passengers a positive impression, but also ease passengers’ nervousness about flying.

Key in the Service Industry: Smile! (cont.) Airline companies also tend to prefer recruiting employees that have a positive and friendly appearance. Therefore, people who want to become flight attendants ought to practice smiling in front of a mirror, and consider visiting a dentist to enhance their pearly whites.