HUMAN REQUIREMENTS FOR KM: Important Skills of the Knowledge Worker Madz Quiamco AIJC

HUMAN REQUIREMENTS FOR KM Organizations want employees who are independent, productive thinkers able to work creatively with their knowledge empowered knowledge workers in a productive, successful workplace. empowered knowledge workers in a productive, successful workplace.

HUMAN REQUIREMENTS FOR KM Common tasks of the 21 st century employee: handle volumes of information communicate within and outside the organization use search and research tools convert documents into user-friendly formats manage time, people, and other resources sell ideas to different groups/individuals, via different media

HUMAN REQUIREMENTS FOR KM Common tasks of the 21 st century employee (contd): prepare powerful presentations to sell products or introduce new concepts manage one-to-one client relationships work collaboratively, in face-to-face or virtual environments assess and adapt to new technologies

Skills required in the KM process

HUMAN REQUIREMENTS FOR KM Knowledge generation Identify immediate and potential use of knowledge assets Elicit and capture knowledge from different sources Document all useful and usable aspects of knowledge

HUMAN REQUIREMENTS FOR KM Knowledge codification Transform tacit to explicit knowledge Attach metadata and categorize knowledge Provide usable structure Simplify content to increase understanding Format content to suit distribution method

HUMAN REQUIREMENTS FOR KM Knowledge storage Access and encode information in data or knowledge bases Attribute knowledge and recognize their sources Add, revise, or cull out knowledge from knowledge bases

HUMAN REQUIREMENTS FOR KM Knowledge distribution and sharing Collaboratively verify, assess, categorize knowledge Share needed knowledge, data, or information Refer available knowledge to others who need them

HUMAN REQUIREMENTS FOR KM Knowledge utilization Search for needed knowledge from available sources Integrate explicit knowledge into own tacit knowledge system Use knowledge in decision-making or in creating new knowledge Encourage and support each other, and build a knowledge culture

Each skill has a people, process, and technology dimension

Requirements to develop human capacity for KM

HUMAN REQUIREMENTS FOR KM The reality: There are no quick fixes You cant just train the key personnel Teach yourself in 1 week CDs leave employees frustrated Often, employees wont use new skills, but just choose a few basics to get by Developing the proper attitude is as important as developing the skill

HUMAN REQUIREMENTS FOR KM Employees need time to learn, to change, to develop skills trained to deal with current workplace demands to be equipped with skills to adapt to the work environment as it changes and develops

Features of a proactive skills program: Multi-level from entry level to most advanced level Includes employee assessment Meets the needs of both the employee and the organization Develops skills in entire work staff, not just key employees Provides skills, not expensive software, manuals, or videos

Wanted: Opportunities to equip the knowledge worker with people and technology skills to perform effectively and confidently in a dynamic, fast, but human workplace.