Copyright © 2011, Richard N. Knowles and Associates, Inc.

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Copyright © 2011, Richard N. Knowles and Associates, Inc. Copyright © 2008, Enterprise Sustainability Action Team

Copyright © 2011, Richard N. Knowles and Associates, Inc. Copyright © 2008, Enterprise Sustainability Action Team

Copyright © 2011, Richard N. Knowles and Associates, Inc. Copyright © 2008, Enterprise Sustainability Action Team

Copyright © 2011, Richard N. Knowles and Associates, Inc. Copyright © 2008, Enterprise Sustainability Action Team

Copyright © 2011, Richard N. Knowles and Associates, Inc. Copyright © 2008, Enterprise Sustainability Action Team

Copyright © 2008, Enterprise Sustainability Action Team Instructions Look for similar patterns, the critical conditions set up by management and the keys for success Think about ways that these ideas can be applied in your own environment Copyright © 2008, Enterprise Sustainability Action Team

Copyright © 2008, Enterprise Sustainability Action Team Discussion Questions: How would you compare the relationship between management and union members at PSE&G to other situations you are familiar with? What does this case say about the importance of a strong relationship between the two? What do you think are the best ways of building a constructive relationship between management and the unionized employees? How was it necessary so see the marked improvement in safety as rooted in a change in corporate culture? What specific changes in the culture seem necessary to achieve success in this regard? What would be the personal challenges to managers to bring about these changes? How do you suppose that the managers are going to learn to do this? Copyright © 2008, Enterprise Sustainability Action Team