Reliability and Safety Denver Airport Baggage System
The Denver Airport Baggage System Outbound luggage checked at ticket counters or curbside to be delivered to anywhere in <10 minutes via automated system of cars on tracks connecting flights or terminals Laser scanners Tracks - 4000 cars
Problems Encountered Cars crash into each other at intersections Luggage misrouted, dumped or flung Needed cars were idle or put to rest
Specific Problems Real world problems Software error scanners got dirty knocked out of alignment Software error rerouting of cars to waiting area - idle
Causes Time allows for development and testing was insufficient Significant changes in specifications were made after project began Not enough debug time Poor management Unrealistic plan