It is Time to Respond! Progress Software Responsive Process Management Dr. M. A. Ketabchi Chief Strategist Office of CTO, Progress Software

© 2010 Progress Software Corporation. All rights reserved. 2 About Business Processes Business processes of an enterprise describe how it achieves its business objectives. Understanding, analyzing and automating key business processes is critical to success. Enterprises have many business processes.

© 2010 Progress Software Corporation. All rights reserved. 3 Lets read a Business Process

© 2010 Progress Software Corporation. All rights reserved. 4 From Business Process Analyses to Responsive Process Management Business Process Analyses (BPA) Enterprise Application Integration (EAI) Responsive Process Management (RPM) Business Process Management (BPM) Workflow and office automation

© 2010 Progress Software Corporation. All rights reserved. 5 From Business Process Analyses to Responsive Process Management Business Process Analyses (BPA) Enterprise Application Integration (EAI) Responsive Process Management (RPM) Business Process Management (BPM) Workflow and office automation

© 2010 Progress Software Corporation. All rights reserved. 6 Key Capabilities of BPM BPA Business Process Analyses Business Analysts BPE Business Process Execution Application Developers BPI Business Process Improvement Business Managers

© 2010 Progress Software Corporation. All rights reserved. 7 How Does BPM Work? BPM ServerBPM Studio BPM Portal BusinessExpert Process Modeler Process Asset Manager

© 2010 Progress Software Corporation. All rights reserved. 8 Key Values of BPM Agility Efficiency Visibility Business empowerment

© 2010 Progress Software Corporation. All rights reserved. 9 Many Companies Have Achieved Significant Results Using BPM

© 2010 Progress Software Corporation. All rights reserved. 10 Having Achieved Key BPM Values They Want More Not just agility, ability to respond also Not just efficiency, revenue increase also 360° Visibility More business empowerment

© 2010 Progress Software Corporation. All rights reserved. 11 Enterprises who Achieve These Have Competitive Advantage They are Operationally Responsive enterprises.

© 2010 Progress Software Corporation. All rights reserved. 12 Progress Software Enables Enterprises to Become Operationally Responsive It delivers Responsive Process Management (RPM) suit.

© 2010 Progress Software Corporation. All rights reserved. 13 Key Capabilities of RPM Business Process Management (BPM) Agility Process Improvement Processes Visibility Exception Handling Transaction Visibility Policy Enforcemen t Business Transaction Assurance (BTA) Business Event Processing (BEP) Event Processing Patterns and Responses Event Visibility

© 2010 Progress Software Corporation. All rights reserved. 14 Key Components of RPM Event Processing Patterns and Responses Event Visibility Exception Handling Transaction Visibility Policy Enforcement Agility Process Improvement Processes Visibility

© 2010 Progress Software Corporation. All rights reserved. 15 Key Capabilities of Apama Business Event Processing (BEP) Provides real-time access to critical information in transition. Allows explicit modeling of business events. Can recognize predefined event patterns and automate responses. Enables correlation of many events based on business rules.

© 2010 Progress Software Corporation. All rights reserved. 16 Key Capabilities of Actional Business Transaction Assurance (BTA) Identifies key exceptions and can initiates corrective actions. Enables monitoring of applications and discovering transaction flows. Provides real-time end-to- end transactional visibility across applications and systems. Allow policies to be defined easily and enforced.

© 2010 Progress Software Corporation. All rights reserved. 17 How Does RPM Work? RPM Control Tower Business Transaction Assurance (Actional) Business Event Processing (Apama) Business Process Management (Savvion) RPM Studio RPM Business Modeling and Repository

© 2010 Progress Software Corporation. All rights reserved. 18 Plus real-time visibility into events and applications Visibility into business processes RPM Delivers the Enhanced Business Values Enterprises Need Agility to improve business processes Efficiency to reduce cost Business empowerment Plus ability to take advantage of opportunities To make better decisions faster and execute Plus ability to respond to situations when they arise BPM Business ValuesRPM Additional Business Values

© 2010 Progress Software Corporation. All rights reserved. 19 Your Journey to Becoming Operationally Responsive Can Start Today! Begin Business Process Analyses Explicit business processes are key. Enhance with Business Event Processing Expand visibility into business events. Deploy Business Process Management Make your key business processes executable and improve them. Enhance with Transaction Monitoring Expand visibility into dependencies of processes on applications. Deploy Responsive Process Management Add Control Tower and realize the full power of RPM.