Access Services Customer Satisfaction Survey Summer 2019 Transportation Professionals Advisory Committee March 14, 2019.

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Presentation transcript:

Access Services Customer Satisfaction Survey Summer 2019 Transportation Professionals Advisory Committee March 14, 2019

Customer Satisfaction Survey Topics (Customer Experiences) Experience with: Rides on Access Reservation Process Customer Service Calls Filing Complaints or Commendations Perceptions of a Rider’s Most Recent Access Trip

Customer Satisfaction Survey Topics (Customer Experiences) Experience with: Back-Up Trip Service through Access’ OMC Beyond the Curb Service Service Animals on Access

Customer Satisfaction Survey Topics (Customer Information) General Customer Information: Customer Access to Internet and Smart Phones Overall Satisfaction with Access Demographic Information

Additional Survey Topics Thank you