7-2 TRUST

Goals Describe the levels of trust Briefly describe the five dimensions of trust

Leadership and Trust You can not be a truly affective leader without trust. https://www.youtube.com/watch?v=o3P8FTxE88g

Your Trustworthiness Take the Quiz!

What is Trust? Trust is the positive expectation that another will not take advantage of you. Three types in human relations: Deterrence- Based Trust Knowledge-Based Trust Identification-Based Trust

Deterrence-Based Trust Most human relations begin with this level Most fragile since one violation or inconsistency can destroy human relations Most people are on their best behavior when we first meet people

Knowledge- Based Trust Most common organizational trust. Trust is based on experience dealing with the other person Based on our knowledge, we can predict the other person’s behavior. The better we get to know people, the better we can predict their behavior – and trust them.

Identification – Based Trust Occurs when there IS A emotional connection – Friend rather than coworker. This is the highest level of trust.

Developing Trust As a leader you must want to move into higher levels of trust! Five dimensions of trust: Integrity is in the middle Without integrity trust falls apart https://www.youtube.com/watch?v=pjTS5uMu568 Integrity Competence Consistency Openness Loyalty

Five Dimension of Trust Integrity Be Honest, Be Fair Competence Do your best, Know your strengths and weaknesses Consistency Keep your commitments, Practice what you preach Loyalty Maintain confidences, do not gossip Openness Accept new ideas, and allow for change

Repairing Trust Trust is earned and builds over time. It is much easier to destroy trust than build it. If you break trust great leaders will do what? ADMIT THEIR MISTAKE AND APPOLIGIZE

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