TELEPHONING.

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Presentation transcript:

TELEPHONING

How to make telephone calls FOCUS How to make telephone calls POINTS *What to say on the phone *Taking telephone messages *Good telephone manners *Listening practice

Useful Expressions Hello this is Mary speaking. Speaking. I’d like to speak to Mary, please. No, I’m afraid she’s out. Can I speak to Mary , please? Sorry, I’m afraid you can’t. Is John in?/there? This is Judy here. I’ll call her back later. Can she call me this afternoon? Who’s calling please? Could I know who is calling? My name is … Sorry, Judy isn’t in at the moment. Sorry, Judy isn’t available right now. Would you like to leave a message? Can I take a message? Would you like to ring him on his mobile phone? But how can Mr. Osman reach you. Main menu

Taking Message Now listen to four short telephone conversations and write down the messages in the blanks 1. Call back David Johnson this afternoon. 2. Call Bill Green at 415-389-1074 this evening . It’s important. 3. Meet Judy outside the Art Museum at ten tomorrow morning 4. Don’t forget to go to Tom’s party this evening. Main menu

TELEPHONE MANNERS Answering …(calls) promptly (on time) Speaking politely & clearly Listening attentively & patiently Asking for taking or giving messages appropriately Hanging up lightly & at the right time Main menu

A BUSINESS CALL 1.What can be learned from the telephone conversation you’ve just heard? a. Mr. Alexander is wanted on the phone but he is out b. Mr. Johnson is wanted on the phone but he is out c. Mr. Alexander works for ABC Imports d. Mr. Johnson works for Star Electronics 2.Who might be the person that answered the phone call? a. A receptionist b. A friend of Mr. Johnson's c. Mr. Johnson's boss d. Richard.