Schematic representation of referral process (1a) and suggested areas to improve the referral process of the Emergency clinic (1b). Schematic representation of referral process (1a) and suggested areas to improve the referral process of the Emergency clinic (1b). Chloe Swords et al. BMJ Qual Improv Report 2017;6:u206639.w6166 © 2017, Published by the BMJ Publishing Group Limited. For permission to use (where not already granted under a licence) please go to http://www.bmj.com/company/products-services/rights-and-licensing/