Communications

What is Communication? Discussion More than words? Region 1 LTC What is Communication? Discussion More than words? Does body language add meaning? How? 5/2/2019

What is Communication? (cont.) Region 1 LTC What is Communication? (cont.) Means of communication Seeing Hearing Feeling Tasting Smelling 5/2/2019

Purposes of Communication Region 1 LTC Purposes of Communication Let’s brainstorm a list To report To inform To educate To sell To stimulate To direct To support To oppose To establish 5/2/2019

Consider body language Region 1 LTC Consider body language Consider your distance To make friendly contact, move towards the other person. Lean forward to show that you are interested. Consider your stance Have an open stance. If your arms and legs are crossed, it tells the other person you are defensive, protective, or scared and/or unwilling to listen. Consider your eye contact Eye contact is the key to personal communication success. Be responsive When the other person talks, nod, raise your eyebrows, or show some other reaction. Smile The most important. In creating new friendships or relationships, it is essential to start with a smile.

Messages are communicated to the subconscious mind of the receiver Region 1 LTC Tacit communication Messages are communicated to the subconscious mind of the receiver Receivers are not consciously aware of the message 5/2/2019

Region 1 LTC 5/2/2019

Region 1 LTC 5/2/2019

How do you feel when someone isn’t hearing or listening to you? Region 1 LTC How do you feel when someone isn’t hearing or listening to you? Unsettled Confused Fearful Disorganised Self-protective Defensive Suspicious Incapable of moving outside your own idea framework 5/2/2019

Responses to Conflict- the turtle (withdraws) Region 1 LTC Responses to Conflict- the turtle (withdraws) Does not value own goals or relationships with others Does not consider other people’s goals When conflict occurs, retreats into their shells. Will not even consider talking about the issue Broods over conflict  further difficulties 5/2/2019

Region 1 LTC The Shark (forcing) Tries to overpower opponents by forcing them to accept their solution. Will attack and overpower. Own goals highly important to them. Relationships of minor importance. Seek to achieve goals at all costs, not concerned with needs of others. Does not care if others like or accept them. Believes that in conflict, 1 person wins & the other loses. Want to be the winner  pride & achievement . 5/2/2019

The Teddy Bear (soothing) Region 1 LTC The Teddy Bear (soothing) Relationships are of great importance Wants to be accepted and liked Avoids conflict Believes that conflict damages relationships & harmony Gives up own goals to preserve relationships Tries to smooth over conflict 5/2/2019

The Fox (compromising) Region 1 LTC The Fox (compromising) Moderately concerned with own goals & relationships with others Seek a compromise, will give up part of own goals & persuade the other person to give up part of his/her goals Seek a solution in which both sides gain something - middle ground Willing to sacrifice in order to find agreement for common ground 5/2/2019

The Owl (Confronting, assertive, problem-solving) Region 1 LTC The Owl (Confronting, assertive, problem-solving) Highly values own goals & relationships Views conflict as a problem to be solved Seeks a solution that achieves goals of self and other person Understands that other person’s goals are important to them Prepared to go through some short-term pain by addressing problem directly. 5/2/2019

The Effective Communicator Region 1 LTC The Effective Communicator Qualities Speaks from a position of knowledge Never speaks above or below the level of the audience Interests the audience in what he has to say Is neat and clean; appears knowledgeable 5/2/2019

Listening What makes a good listener? Region 1 LTC Listening What makes a good listener? Keeps an open mind on the subject under consideration Remains alert and interested Faces the person doing the talking Screens worthwhile ideas for use now or later Participates Makes and keeps good eye contact Listens, doesn’t just look 5/2/2019

Obstacles to Good Listening and Communication Region 1 LTC Obstacles to Good Listening and Communication Lack of common values or interests Tangent thinking “Know-it-All” attitude Prejudice Inability to maintain focus 5/2/2019