Selecting information INFORMATION SYSTEMS IN ORGANIZATIONS Selecting information Zatil Ridh'wah Hj Darot

Information overload Definition: _______________________from a massive amount of information for one reason or another. Volumes of information are constantly created daily. It has become an increasing problem in the workplace.

Factors leading to information overload Collect information which is believed to improve decision-making Receive enormous amount of unsolicited information Seek more information to check out the information already acquired Collect information ________________________ Play safe and get all information possible Use information as a currency (so they are not left behind by colleagues)

Causes in the increase of information overload The Internet (social media such as Twitter, Instagram, Blogs, News Web) Modern technology (smartphones, tabs, laptops) Increase of communication channels (e-mail, voice mail, Skype, Facetime)

Effect of information overload Breaks down vital organizational processes Communication breaks down Poor or delayed decision making Reduce productivity Reduce __________

Solution to information overload Information technology Selecting information, using these 4 main characteristics of information requirements; Valid Accurate Current _____

Information technology Advanced technology makes retrieval, production and distribution of information much easier However, it is also a ___________ against information overload. Information systems have filtering tools to help in reducing high volumes of information to a manageable size thus improving decision quality. For example, Decision Support System.

Current information Valid information Unbiased and fact based Checked and verified that it is valid for the purpose. Current information Information is up-to-date and correct.

Accurate information Relevant information Free from mistakes, errors & clear. Free from bias. Relevant information Suitable for the purpose it is being used for

Tutorial questions Why information overload hinders business processes? Give example of the 4 characteristics of good information.