Volume 384, Issue 9957, Pages (November 2014)

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Volume 384, Issue 9957, Pages 1859-1868 (November 2014) Telephone triage for management of same-day consultation requests in general practice (the ESTEEM trial): a cluster-randomised controlled trial and cost-consequence analysis Prof John L Campbell, MD, Emily Fletcher, MSc, Prof Nicky Britten, PhD, Prof Colin Green, PhD, Tim A Holt, PhD, Prof Valerie Lattimer, PhD, Prof David A Richards, PhD, Suzanne H Richards, PhD, Prof Chris Salisbury, MD, Raff Calitri, PhD, Vicky Bowyer, MSc, Katherine Chaplin, PhD, Rebecca Kandiyali, PhD, Jamie Murdoch, PhD, Julia Roscoe, MSc, Anna Varley, MA, Fiona C Warren, PhD, Prof Rod S Taylor, PhD The Lancet Volume 384, Issue 9957, Pages 1859-1868 (November 2014) DOI: 10.1016/S0140-6736(14)61058-8 Copyright © 2014 Campbell et al. Open Access article distributed under the terms of CC BY-NC-ND Terms and Conditions

Figure 1 Trial profile GP=general practitioner. *Withdrawn practices were purposively replaced (with practices from our waiting list of recruited practices) while maintaining allocation concealment. †Because of the nature of the trial, we could not determine the exact number of patients that received the intervention. Assessment of whether patient was treated per protocol was dependent on the patient having a completed clinician form or having their medical notes reviewed. Here, the proportion of patients receiving intervention is based on case notes reviews; the proportion receiving the intervention is based on clinician forms. The Lancet 2014 384, 1859-1868DOI: (10.1016/S0140-6736(14)61058-8) Copyright © 2014 Campbell et al. Open Access article distributed under the terms of CC BY-NC-ND Terms and Conditions

Figure 2 Primary care workload in the 28 days after index consultation request (within-practice contacts) by type of contact Excludes types of contact representing <0·1 per person over 28 days. The Lancet 2014 384, 1859-1868DOI: (10.1016/S0140-6736(14)61058-8) Copyright © 2014 Campbell et al. Open Access article distributed under the terms of CC BY-NC-ND Terms and Conditions