GIVING AND RECEIVING FEEDBACK

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Presentation transcript:

GIVING AND RECEIVING FEEDBACK

OBJECTIVES OF THE COURSE: To learn why feedback matters; To learn useful tips on giving and receiving feedback.

«Giving feedback is a skill «Giving feedback is a skill. And like all skills, it takes practice to get it right.» (https://www.mindtools.com/pages/article/newTMM_98.htm)

GOOD FEEDBACK… Is positive and aimed to guide the person or team that receives feedback towards improvement; Shows how a team is moving towards its aims and what has to be changed in its actions to be able to reach the aims; Works as a motivation tool.

TIPS FOR GIVING FEEDBACK Think about the right time, length and form of the feedback; Make sure you have understood everything correctly; Talk about actions, not the person; Describe clearly what you would expect in future; Offer support and help.

TIPS FOR RECEIVING FEEDBACK Accept and manage emotions; Show that you are ready to listen by using active listening techniques; Admit if you don’t understand something; Take time to think about the feedback; Admit your mistakes; Choose what you are ready to change/do first and agree on deadlines; Ask for support and help, if needed.

TED TALK - COMMUNICATION How to speak so that people want to listen Julian Treasure at TEDGlobal 2013 https://www.ted.com/talks/julian_treasure_how_to_speak_so_that_people_want_to_liste n/up-next

DISCUSSION Why is it important to give feedback? What are your suggestions for giving and receiving feedback? Think of some successful feedback examples and share them with others!