URL : www.parrywareccc.com Enter your User Name and Password , Click on “Submit”

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Presentation transcript:

URL : www.parrywareccc.com Enter your User Name and Password , Click on “Submit”

Now you are ready to use your CRM Dash Board – Today’s statistics

Search Complaint Page Status drop down contains Any, Open, Work in Progress, Pending for Replacement, Closed

Check Box for Complaint Closed Over the Phone

Complaint Type contains Residence, Project, Renovation Purchase Details – Option has been provided

Allocated Date 2. Visit Date 3. Technician Name (Technician visit Details – You must enter Allocated Date, Visit Date, Tech. Details and Status)

Status drop down contains Visited, Door Locked, Main person not available, Spares not available, Other Brand, Appointment call

Bill Details – It contains Bill Description, Bill Number, Amount and Product Type (Product Type contains Labour, Parryware Products, Parryware Spares and Non Parryware)

Work Done by Tec. – It contains Prod. Code, Def Work Done by Tec. – It contains Prod. Code, Def. Code, Repair Code and Warranty Details.

Technician Details 2. Bill Details 3. Work Done by Tech. 4. Replacement Recommendation by Tech.

Replacement Recommendation by Technician Job Satisfaction – By default None, Yes and No

RA Number Dealer Details / Remarks Customer Remarks

Search Complaints – Export Excel 2. Print – Complaint Details Make duplicate complaint. 4. Wrong Assigne 5. Pop up window will appear for convert into duplicate complaint.

1. Pop up window will appear for wrong Assignee

1. Check box for - List of duplicate complaints

1. Check box for – List of Follow up complaints