Annual Performance Summary – 2017/18 City of Cranbrook July 2018

Agenda Annual Performance Summary Conventional Service Background Custom Service Background Cranbrook Service Discussion Document Current System Overview Service Discussion and Summary Transit Improvement Proposals

Conventional Transit Service -Background Start date: Winter 2000 Conventional Funding: 46.69% Provincial Share 53.31% Local Share Operating Company: Sun City Coach Lines – Tok Transit (Feb 2018) Annual service hours (17/18): 11,917 Vehicles: 5 Annual rides (17/18): 203,430 Rides per Hour: 17.1 (Tier Average 17.3 rides/hour) Hours of Operation: 7 AM – 6 PM (Monday through Thursday) 7 AM – 9 PM (Friday) 9 AM – 9 PM (Saturday) 10 AM – 6 PM (Sunday)

Conventional Transit Service -Outcomes Local Investment Measures 2017/18 Actual 2016/17 Actual 2015/16 Actual 2017/18 AOA Budget Revenue service hours (000) 12 Total cost ($000) $1383 $1348 $1308 $1472 Return on Investment 2017/18 Actual Passenger trips (000) 203 208 206 Total revenue ($000) $220 $221 $229 $231 Performance Operating cost per service hour $87.75 $98.06 $95.40 $91.95 Operating cost per passenger trip $5.14 $5.80 $5.45 $5.32 Passenger trips per service hour 17.1 16.9 17.5 17.3 Operating cost recovery 21.1% 18.8% 20.2% Ridership Flat YOY, with less Total Passengers compared to budget Revenue Flat YOY, however, on budget Total Cost Increased costs due primarily to increases in debt servicing costs related to vehicles

Conventional Transit Service - Peer Comparison Local Investment Measures 2017/18 Actual 2016/17 Actual 2015/16 Actual 2017/18 AOA Budget Peer Average (Actuals) Revenue service hours (000) 12 Total cost ($000) $1383 $1348 $1308 $1472 $1590 Return on Investment 2017/18 Actual Passenger trips (000) 203 208 206 228 Total revenue ($000) $220 $221 $229 $231 $275 Performance Operating cost per service hour $87.75 $98.06 $95.40 $91.95 $110.77 Operating cost per passenger trip $5.14 $5.80 $5.45 $5.32 $8.84 Passenger trips per service hour 17.1 16.9 17.5 17.3 17.7 Operating cost recovery 21.1% 18.8% 20.2% 19.11% Operating Cost Per Service Hour Substantially lower YOY, and favorable compared to Peer Average due to decreases in Fleet Maintenance and Major Repairs Operating Cost Per Passenger Trip Favorable YOY and against budget, and much lower compared to Peer Average due to slightly lower Operating Costs and steady ridership stats Passenger Trips Per Service Hour Remains relatively flat YOY, but better compared to Peer Average Operating Cost Recovery Higher compared to 16/17 stats and much more favorable compared to Peer Average

Custom Transit Service - Background Start date: Winter 1982 Custom Funding: 66.69% Provincial share 33.31% Local government share Operating Company: Sun City Coach Lines – Tok Transit (Feb 2018) Annual service hours (17/18): 3,611 Vehicles: 3 Annual rides (17/18): 8,506 Rides per Hour: 2.0 (Tier Average – 2.5 rides/hour) Hours of Operation: 8am – 5pm (Monday through Friday) Closed on all Statutory Holidays

Custom Transit Service - Outcomes Local Investment Measures 2017/18 Actual 2016/17 Actual 2015/16 Actual 2017/18 AOA Budget Revenue service hours (000) 4 Total cost ($000) $319 $310 $311 $340 Return on Investment 2017/18 Actual Passenger trips (000) 9 8 Total revenue ($000) $25 $23 23 Performance Operating cost per service hour $72.45 $69.08 $71.45 $77.94 Operating cost per passenger trip $31.91 $31.11 $30.01 $35.88 Passenger trips per service hour 2.0 1.9 2.1 Operating cost recovery 9.11% 8.7% 9.2% 8.0% Ridership Ridership has remained flat YOY, with a modest increase compared to budget Revenue Revenue has remained relatively flat YOY, but better than budget Total Cost An Increase in Total Cost has been attributed to increases in Fuel and ICBC Insurance

Custom Transit Service - Peer Comparison Local Investment Measures 2017/18 Actual 2016/17 Actual 2015/16 Actual 2017/18 AOA Budget Peer Average (Actuals) Revenue service hours (000) 4 Total cost ($000) $319 $310 $311 $340 $414 Return on Investment 2017/18 Actual Passenger trips (000) 9 8 12 Total revenue ($000) $25 $23 23 22 Performance Operating cost per service hour $72.45 $69.08 $71.45 $77.94 $82.32 Operating cost per passenger trip $31.91 $31.11 $30.01 $35.88 $32.79 Passenger trips per service hour 2.0 1.9 2.1 2.5 Operating cost recovery 9.1% 8.7% 9.2% 8.0% 6.4% Operating Cost Per Service Hour Higher YOY, but compared to Peer Average, the system is showing a much better Operating Cost Per Service Hour Operating Cost Per Passenger Trip Higher YOY, but better compared to the Peer Average Passenger Trips Per Service Hour Flat YOY and performing below Peer Average Operating Cost Recovery Strong Operating Cost Recovery; however, relatively flat YOY

Custom Transit Service - Ridership Reported Rides   2017/18 2016/17 2015/16 YOY Variance Ambulatory 5,476 5,245 5,386 4.4% Wheelchair 1,512 1,572 1,957 -3.82% Attendants (free) 360 239 282 50.62% Companions 23 11 35 109% Total 7,371 7,067 7,660 4.3% Taxi Supplement 296 307 333 -3.58% Taxi Saver 839 1,120 931 -25.1% Unmet trips 114 67 76 70.15% TOTAL RIDES 8,421 8,494 8,924 -0.86% Revenue hours 3,611 3,669 -1.58% Current unmet trips account for 2% of total Custom rides within the system. This represents 47 additional unmet trips compared to 2016/17 stats Taxi supplement usage is low as a percentage of total rides, however, consistent with the tier average Ambulatory - handyDART registrants not using a wheelchair/mobility device Wheelchair - registrants with a mobility device Attendants - help is required by the handyDART passenger (free) Companion - person accompanying the handyDART passenger (pays full fare) Taxi Supplement - rides allocated to taxi company by operator when demand cannot be met Unmet trips - trip requests during regular hours which could not be accommodated due to fully booked vehicles.

Custom Transit Service – Subscription Trips Current subscription bookings account for a large majority of handyDART rides CUTA Recommends a subscription booking total of 50% of all handyDART rides What are Connections bookings? This needs to be clarified…

Current System Cranbrook Conventional Transit launched December 2000 “Hub and Spoke” system Evening service on Fridays Summer service reductions Fleet: 5 conventional vehicles 3 custom vehicles No consistent spare vehicle

Service Discussion Last service expansion in 2006 Coincided with U-Pass program launch Service reallocations in 2007, 2011, and 2014 December 2017: Scheduling site visit Schedule adherence observation March 2018: Planning and scheduling site visit Spring 2018: Schedule development investigation for running time issues Key issues noted: Challenges with on-time performance Custom vehicle used for conventional peak service Observed issues unresolvable through further reallocation No recent public engagement information Mention the difficulty of having a healthy spare ratio for both fleets with current situation

Service Discussion Summary Key Recommendations: Receive report as information Conduct public engagement to assess the state of the transit system and guide future changes Consider transit expansion investment to support improvements via the Transit Improvement Program (TIP)

Next Steps An expansion of the transit system could follow the timeline below: Date Deliverable July 2018 Receive Service Discussion Document as information Fall 2018 Develop public engagement program & materials Spring 2019 Deliver public engagement program Summer 2019 Present report & recommendations Update TIPs expansion items as necessary September 2020 Service Implementation Fall 2020 Monitor transit service changes and make adjustments as necessary

TIPs Options (Conventional) PROPOSED CONVENTIONAL TRANSIT EXPANSION INITIATIVES AOA Period In Service Date Annual Hours Vehicle Requirements Estimated Annual Revenue Estimated Annual Total Costs Estimated Annual Net Municipal Share  2019/20 N/A - Description Receive 2018 Service Discussion Document as information to inform future expansions 2020/21 Sep-20 500 1 $4,647 $90,454 $59,854 Support for Improvements in forthcoming Service Discussion Document. Additional bus required to ensure that conventional can run independently of custom. 2021/22 Sep-21 700 $6,506 $81,712 $37,055 Expand Monday-Thursday evening service to match existing Friday service

PROPOSED CUSTOM TRANSIT EXPANSION INITIATIVES TIPs Options (Custom) PROPOSED CUSTOM TRANSIT EXPANSION INITIATIVES AOA Period In Service Date Annual Hours Vehicle Requirements Estimated Annual Revenue Estimated Annual Total Costs Estimated Annual Net Municipal Share 2019/20 Jan-20 1,000 1 $3,844 $98,083 $41,099 Description  Increased service hours to meet growing unmet demand. 2020/21   N/A  - -   No Expansion 2021/22  - 

Myrna Moore Jody Zink Senior Manager, Government Relations Transit Planner BC Transit BC Transit 250.995.5612 250.995.5627