IBM Engaging the workforce to redesign performance management Business challenge How could IBM keep employees engaged and focused on the company’s evolving business objectives if managers only reviewed their performance and goals twice a year? Transformation It’s all too easy to lose sight of business goals when they are only reviewed twice a year. IBM built its own revolutionary approach to enable continuous dialogue and feedback, and empower IBMers to set and iterate on goals more often. “The IBM Global Business Services team played a significant role throughout the project. Their input was valuable and they worked hard to ensure that the technology met user expectations.” —Michelle Rzepnicki, Director of Performance Management, IBM Business benefits: Boosts employee engagement through a steady stream of continuous feedback and coaching Enables IBMers to create, edit, and refine goals at any time throughout the year Motivates team members to improve by giving them greater control over goals IBM Engaging the workforce to redesign performance management Solution components: IBM® Bluemix® IBM Checkpoint IBM Connections™ IBM Design Thinking IBM Global Business Services® IBM Watson™ Conversation IBM WebSphere® Cast Iron® Hypervisor SAP® SuccessFactors® Performance & Goals IBM has a history of continuous re-invention, transforming itself throughout its 100-plus year history. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. As a globally integrated enterprise, the company operates in more than 175 countries and is continuing to shift its business to the higher value segments of enterprise IT. There are approximately 380,000 employees. Share this Link Client Name IBM Company Background IBM has a history of continuous re-invention, transforming itself throughout its 100-plus year history. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. As a globally integrated enterprise, the company operates in more than 175 countries and is continuing to shift its business to the higher value segments of enterprise IT. There are approximately 380,000 employees. Business challenge How could IBM keep employees engaged and focused on the company’s evolving business objectives if managers only reviewed their performance and goals twice a year? The benefit IBMers can benefit from continuous feedback, co-creating goals with their managers and updating them when necessary, without manager approval. Pull Quote “The IBM Global Business Services team played a significant role throughout the project. Their input was valuable and they worked hard to ensure that the technology met user expectations.” —Michelle Rzepnicki, Director of Performance Management, IBM Solution components IBM® Bluemix® IBM Checkpoint IBM Connections™ IBM Design Thinking IBM Global Business Services® IBM Watson™ Conversation IBM WebSphere® Cast Iron® Hypervisor SAP® SuccessFactors® Performance & Goals Case study Link http://www-03.ibm.com/software/businesscasestudies/us/en/gicss67sap?synkey=L755991D83486A52 © 2017 IBM Corporation