Measuring your impact.

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Presentation transcript:

measuring your impact

why? quality service to clients quality of your work and your organisation for potential and current funders answers the question: what is the work we do and what are we trying to achieve for our clients?

what? how many clients we support and what ways their background, needs and aspirations track their progress and outcomes personal stories and case studies feedback and involvement policies and procedures; data protection best practice, resources & support

how? work practices and volunteer inductions simple capture tools and small databases online systems like In-Form and CHAIN client experiences and case studies regular reporting and reviews better service and planning; better for client.