Session 4a Listen/Crystal CLEAR.

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Presentation transcript:

Session 4a Listen/Crystal CLEAR

2 x ears 1 x mouth = Listen more than speak

L I S T EN

I never said she stole my money

“You know this isn't the first time that you've been really late and it's so frustrating! I make the effort to be here on time and yet it feels like you never do. I just don't think it's that difficult to arrive when you say you're going to. I was actually really worried that something had happened to you.”

Can you send me your notes again please Will do!

Can you send me your notes again please Okay

Can you send me your notes again please Fine

Can you send me your notes again please Fine.

Crystal CLEAR Concise: summarise the situation/feelings concisely Logical: make sure what you say makes sense Emotion free: don’t blame other people or let emotions cloud your mind Assertive: if you need to say no, don’t let someone talk you out of it Realistic/Repeat

Break

Session 4b Values

Values Things that really matter to us – the direction we head in life, whereas goals are achieved along the way Knowing our values helps to guide us and our decisions When we act in a way that does not agree with our values we feel uncomfortable E.g. honesty, helping others, etc.