FW Product and Base Processes Retailer(s) Selling Consumer Warranties to Customers at Point of Sale FW Selling Consumer Warranties Directly to Prospects Provided by Retailer Tele-Marketing Process 2 Retail Clients Process 1 1. Consumer Warranties 2. Contractual Liability External Customers Products Data Processing Manual Data Entry Client Systems Information Services Process 4 Warranty Administration Claims Processing Customer Service Company X has 4 top (main) processes. They are represented on this page. The following two pages identify sub-processes. Service Recruitment

FW Main Processes / Systems Implement Add New Contracts Sales Proposal Contract Outside Retailer Selling Covered Products Proposal to Retailer For Retailer Relationship Process 2 Tele-Market Retailer Provides Sales Information FW Contacts Prospective Customers Successful Sale Process 4 Individual Calls FW for Service FW Contacts Servicer & Issues Authorization Service Supplier Provides Service Service Supplier Invoices FW FW Pays Invoice