Make Them Say Wow with a Smart Chatbot Three Ways to Use Artificial Intelligence to Engage, Support, and Inform Your Learning Audience Joe Ganci and Margie Meacham January 28, 2019

Joe Ganci (eLearning Joe) Margie Meacham (The Brain Lady) Introductions Joe Ganci (eLearning Joe) Twitter: elearningjoe www.elearningjoe.com joe@elearningjoe.com 703-927-9437 Margie Meacham (The Brain Lady) Twitter: @margiemeacham www.Learningtogo.info Margie@Learningtogo.info 623-512-6034

Agenda 01 02 03 04 What is a chatbot and why do I care? How can a chatbot support learning? 02 How do I create a chatbot? 03 Where can I learn more? 04

What is a Chatbot? Why should you care? A chatbot is a program designed to simulate conversation with human users, especially over the Internet. What is a Chatbot? 80% of businesses plan on having a chatbot by 2020.* 63% of users would consider using a chatbot to obtain customer service.** By 2021, chatbots will have replaced 50% of the applications used in the workplace. *Oracle, **, **Mindshare, ***Gartner

Georgia Tech’s Jill Watson A Brief History of Chatbots Computer pioneer Alan Turing suggested that if a text-based bot could fool 50% of people, it could be considered “intelligent.” The Turing Test 1950 Apple’s intelligent assistant used natural language user interface to perform tasks and answer questions. Apple Siri 2010 A computer science professor introduces his “teaching assistant” to his students without telling them that Jill is an AI. Georgia Tech’s Jill Watson 2016 After defeating human champions in Jeopardy, IBM’s AI platform has been used to develop data analytics, custom AI, and defeat the world champion in GO. IBM Watson 2006 Amazon and Microsoft introduce their version of a personal assistant, modeled after Siri. Alexa and Cortana 2015 You will have implemented your own chatbot for learning and your clients, learners and stakeholders will all be saying “Wow!” You 2020 M

Futurist Ray Kurzweil, Google’s Director of Engineering, predicts that by 2029 an artificial intelligence will achieve human levels of performance and by 2045 humans will merge seamlessly with intelligences we have created. But we don’t have to wait that long. In many ways, the Singularity is already here.

Chatbots are Here to Stay 64% of Americans say that 24 x 7 availability is the #1 advantage of a chatbot. 61% of Baby Boomers like to use a chatbot to get an instant answer to a question. of Americans say they prefer a chatbot to a human agent. 57% Education usually doesn’t adopt a technology until everyone else has, especially sales forces, etc. By that time, the dust has settled. Mobile learning, etc.

AI Terms and Concepts Algorithm NLP Weak AI Strong AI An algorithm is a step-by-step procedure for calculations. Algorithms are used for calculation, data processing, and automated reasoning. Algorithm Natural Language Processing (NLP) is a sub-field of Artificial Intelligence that enables computers to understand and process human languages, making it easier for humans to interact with machines and vice versa NLP Weak AI, (also known as narrow AI), is an AI system that is designed and trained for a particular task. Virtual personal assistants, such as Apple's Siri, are a form of weak AI. (Not quite there yet.) Weak AI Strong AI, also known as artificial general intelligence, is an AI system with generalized human cognitive abilities. (We’re not there for a long while …) Strong AI

The Neuroscience of Chatbots Engagement As chatbots get better and better at mimicking human speech, they create a mental perception of the interaction that is very similar to interactions with human partners.  Socratic Experience Instead of simply asking the bot for the answers, you can flip the design, and let the bot engage the learner in a series of questions, harnessing our natural urge to explore and solve puzzles. Knowledge Management Learners can focus on mastering application and theory, when there is an “always on” bot to remind them of key terms and process steps. Coaching and Reinforcement Your learners will have a built-in defense against the Forgetting Curve when they receive targeted questions, messages, and reminders from their bot-coach.

Supporting Learning with Chatbots Reflection Content Curation Process Coaching Role-Play

Brain-Based Sales Coach Learner needs help in the middle of the night!

Content Curation Learner needs help finding something!

Ideas! Brainstorm some ideas for building your own chatbot for learning. We’d love to hear your ideas! Write us at Margie@Learningtogo.info and joe@elearningjoe.com.

Chatbot Design Process Test, Test, Test Build Conversations Design User Interface Mindmap and Define Inputs Define Scope and Requirements https://medium.com/uxness/designing-a-chatbot-ux-process-1336b61a5021

Demonstration of Google’s Dialogflow To Create a Chatbot Within Adobe Captivate For a Minimum Viable Product Chatbot, we define Intents, Input Contexts, and Output Contexts.

Tools Click the links below. Tool URL Amazon Lex https://aws.amazon.com/lex/ BotFramework https://dev.botframework.com Botkit https://botkit.ai/ Botsify https://botsify.com/ Collect.chat https://collect.chat Dialogflow www.dialogflow.com FB Messenger 1 https://messengerdevelopers.com/ FB Messenger 2 https://manychat.com/ FB Messenger 3 https://mobilemonkey.com/ FB Messenger 4 https://chatfuel.com/ Tool URL Flow XO https://flowxo.com/ IBM Watson https://www.ibm.com/cloud/watson-assistant/ Imperson http://imperson.com/ ManyChat https://manychat.com/ Meya.AI https://www.meya.ai/ Octane.AI https://octaneai.com/ Pandorabots https://home.pandorabots.com QnAMaker https://www.qnamaker.ai/ Reply.AI https://www.reply.ai/ Snatchbot https://snatchbot.me Wit.ai https://wit.ai/

Resources Click the links below. Resources Site/instructions ATD www.td.org Search on ‘chatbot’ Chatbots Magazine https://chatbotsmagazine.com/ Coursera www.coursera.com eLearning Industry Magazine www.elearningindustry.com Learning Solutions www.learningsolutionsmag.com LinkedIn Learning www.linkedin.com (Premium subscription) Learning/Search on ‘chatbot’ Training Magazine www.trainingmag.com

Articles Click the links below. Title URL Jill Watson: Georgia Tech's first AI Teaching Assistant https://pe.gatech.edu/blog/meet-jill-watson-georgia-techs-first-ai-teaching-assistant Your New Best Friend: AI Chatbot https://futurism.com/ai-chatbot-meaningful-conversation/ Chatbots: Your Ultimate Prototyping Tool https://medium.com/ideo-stories/chatbots-ultimate-prototyping-tool-e4e2831967f3 Experts Weigh in on Merits of AI in Education https://thejournal.com/articles/2018/12/20/experts-debate-merits-of-ai-in-education.aspx What’s Big in Chatbots in 2018 and Beyond https://botcore.ai/blog/whats-big-chatbots-2018-beyond/ The History of Chatbots https://futurism.com/images/the-history-of-chatbots-infographic 6 Critical Chatbot Statistics for 2018 https://www.convinceandconvert.com/digital-marketing/6-critical-chatbot-statistics-for-2018/ Developing a Chatbot UX https://medium.com/uxness/designing-a-chatbot-ux-process-1336b61a5021 Notes on Dialogflow to Create Chatbots (Aquinas) https://medium.com/@AquinasLearning/notes-on-dialogflow-73d97c8b3ae7

Articles, continued Click the links below. Title URL The Psychology of Chatbots https://www.psychologytoday.com/us/blog/behind-online-behavior/201607/the-psychology-chatbots Neuroscience and AI To A New Level of Conversational Learning https://singularity2030.ch/with-neuroscience-and-ai-to-a-new-level-of-conversational-learning/ Are Chatbots the Next Big Thing in Digital Learning? https://www.talentlms.com/blog/chatbots-next-big-thing-digital-learning/ 10 secrets to transforming L&D with a chatbot https://elearningindustry.com/transforming-l-d-with-a-chatbot-10-secrets Chatbots in Education https://elearningindustry.com/chatbots-in-education-applications-chatbot-technologies Will a Chatbot Be Your Next Learning Coach? – How AI can support talent development in your organization http://learningtogo.info/2018/01/15/will-a-chatbot-be-your-next-learning-coach-how-ai-can-support-talent-development-in-your-organization/ Intelligent Design – The Future of Learning http://learningtogo.info/2018/10/22/intelligent-design-the-future-of-learning/ Don’t Look Now, but We May Have Just Missed the Singularity http://learningtogo.info/2016/06/03/dont-look-now-but-we-may-have-just-missed-the-singularity/

Joe Ganci (eLearning Joe) Margie Meacham (The Brain Lady) Thanks! Joe Ganci (eLearning Joe) Twitter: elearningjoe www.elearningjoe.com joe@elearningjoe.com 703-927-9437 Margie Meacham (The Brain Lady) Twitter: @margiemeacham www.Learningtogo.info Margie@Learningtogo.info 623-512-6034