Trainings before Problems: New user Presentation Hands-on Pr. Hands-on Pr. Hands-on Pr. Hands-on Presentation, speech Practice Problems: New user Too much new information for the first time Lost in the practice Finally bored Advanced user Due to the lack of diversification not so many new information Finally bored too

Individual training practice structure Diversification RU/IM users Basic/Advanced tasks Method Standard dossier structure. Everybody has his/her own dossier set to the proper phase (Open or Path Elaboration) Everybody has his/her own PaP Standardized task list (ca. 20 tasks) ~75% Basic tasks ~25% Advanced tasks Questionnaire focusing on the user’s PCS „behaviour” and PCS knowledge Learning period Feedback session e.g. with online poll about the users’ opinion to improve Preparation Dossiers, PaPs, Tasks have to be prepared before each training (time demanding)

Tasks Common (RUs in Open/Harmonization, IMs in Path Elaboration) Dossier labels, Timetable editing, Parameter editing/copying, Creating subsidiary timetable, Calendar editing, Acceptance indicator change RU only Loco type search, International train number, Dossier level parameters, PaP search, PaP selection, Dossier promotion IM only Loco type definition, Operational train number Aim Learning to use the functions of PCS and get confident Out of scope: real life scenarios, business related use cases. For that there are the corridor related test cases