European Commissioner Catalogue of Services ー Workshop, webinar and contribution The introduction of Service Catalogues in Japan Universal Menu for Citizen and for Business 20190410 Asukoe Partners Inc. Naho Kitano kitano@asukoe.org

The Data Model of “Service Catalogues” in Japan Two Service Catalogues in Japan : for Citizens / for Business Data Model Porotype for the Service Process “Universal Menu” as Service Catalogue for Citizen By International UM Association Service Catalogue for Business By METI Japan

UM Map and UM Menu Six Contents Pattern Data Set of Service Catalog for Citizen in Japan (by IUMA) UM Map and UM Menu Six Contents Pattern Life Event Pregnant/ Birth UM 1000 Pregnancy / Childbirth 2000 Childcare / Education 3000 Marriage / Divorce 4000 Moving / Housing 5000 Employment / Unemployment 6000 Senior citizens / Nursing are 7000 Death 8000 Others 1100 Notification/ Procedure 1101 Pregnancy notification 1102 Maternal and Child Health Handbook 1103 Childbirth registration 1104 National Health Insurance Program 1105 Others 1200 Medical checkup 1201 Prenatal checkup 1202 Medical checkup for infants 1300 Financial support 1301 Subsidies for designated fertility treatments 1302 Lump-sum birth allowance 1303 Loans for delivery expenses 1304 Medical care benefits for the care of premature babies 1305 Medical care benefits for infants 1306 Others 1400 Support/ facilities 1401 Seminars 1402 Delivery support 1403 Midwifery services 1404 Others 1500 Consultations / Inquiries 1501 Consultations/ inquiries 1600 Others 1601 Hospitals 1602 Others Content patterns 1 Registering　 2 Financial support Applying 1 3 Other types of application procedures Applying 2 4 Events Applying 3 5 Facilities 6 Information for advocacy Definition Administrative services related to registrations and notifications without having any additional processes after registering Administrative services related to receiving money after the application is approved, such as an allowance or subsidy. Administrative services related to receiving services after the application is approved, such as support services. Administrative services, such as lectures and events, that require participation after you have applied. Administrative service information that provides an overview of public facilities, such as a child-rearing centers and libraries. Administrative service information that does not belong to the categories above, especially the services aiming to provide information. Examples　 Examples Registration of moving in Marriage registration Childbirth registration Child allowance Subsidy for the medical expenses for babies and infants Financial aid for learning high skill training Requesting the issuance of a resident card Individuals scheduling vaccinations Family support center Classes for parents and pregnant women Job seminars Scheduled vaccinations Child-rearing support centers Nursing homes Parks Libraries Maternity mark Schedule of vaccinations School region maps Content items Name of service ☆ Overview （Contents ①） Subject Contents Access （Contents ②） A person who is eligible to register Content of the benefit Place … How to register Capacity of the participants Event dates Charges n Related link Due date of registration A person who is eligible to apply Hours of operation Inquiry 7 Items to bring How to apply Dates that the facility is closed 8 Fees Due date of application Charges (Costs） How to use the facility 9 Document for registration Charges (Costs) 10 Entry example Document for application 11 Service counter Form example 12 Related links Application documents 13 Inquiries Form Example 14 15 16 17 Provided by International Universal Menu Association 3

Data Set of Service Catalog for Business in Japan (by METI) Taxonomy of administrative service for business Finance 金融 Fund Loan Reduction and extension Pay temporarily Credit guarantee Other finance services Taxation 税制 Refund Deduction Preferential treatment Other taxation services Grant 給付・補助金 Benefit in kind Subsidy Other grant services Permission and License 許認可 Permission and license Exemption Other permission and license services Service サービス Professional service Seminar Consultancy Other services Stage for Business Action Starting business 創業期 Write your business plan Startup Hire and manage employees Intellectual property rights Doing business 成長期・成熟期 Buy assets and equipment R&D Marketing and sales Cross-border business Government contracts Social security and health CSR Closing business 転換期 Restructuring of your company Succession of your business Going out of business Provided by Ministry of Economy, Trade and Industry

Reference - UM contents pattern List of the content patterns and items Content patterns 1 Registering　 2 Applying 1 Financial support 3 Applying 2 Other types of application procedures 4 Applying 3 Events 5 Facilities 6 Information for advocacy Definition Administrative services related to registrations and notifications without having any additional processes after registering Administrative services related to receiving money after the application is approved, such as an allowance or subsidy. Administrative services related to receiving services after the application is approved, such as support services. Administrative services, such as lectures and events, that require participation after you have applied. Administrative service information that provides an overview of public facilities, such as a child-rearing centers and libraries. Administrative service information that does not belong to the categories above, especially the services aiming to provide information. Examples　 Examples Childbirth registration Marriage registration Registration of moving in Child allowance Subsidy for the medical expenses for babies and infants Financial aid for learning high skill training Requesting the issuance of a resident card Individuals scheduling vaccinations Family support center Classes for parents and pregnant women Job seminars Scheduled vaccinations Child-rearing support centers Nursing homes Libraries Parks Maternity mark Schedule of vaccinations School region maps Content items Name of service ☆ Overview （Contents ①） Subject Contents Access （Contents ②） A person who is eligible to register Content of the benefit Place … How to register Capacity of the participants Event dates Charges n Related link Due date of registration A person who is eligible to apply Hours of operation Inquiry 7 Items to bring How to apply Dates that the facility is closed 8 Fees Due date of application Charges (Costs） How to use the facility 9 Document for registration Charges (Costs) 10 Entry example Document for application 11 Service counter Form example 12 Related links Application documents 13 Inquiries Form Example 14 15 16 17 ※ ☆ is a required item. ※ The name of an item can be changed. ※ Items are placed in the recommended order. ※ According to the content items chart, ‘recipients’ are the ones who receive the services, and ‘a person who is eligible to register’ is the one who comes to register for the services, including a deputy.

Reference - Data Structure of the UM 「Public service ID」： 2340198 「UM Tags」    Child allowance Overview This allowance aims to contribute to the stability of family life and healthy growth of children who are bearers of the society of the next generation, by paying child allowances to people who take care of the children, with the basic recognition that parents and other guardians have the primary responsibility of child-rearing. Monthly amount of payment 〈Ages 2 and under〉 15,000 yen 〈Ages 3 to 12-years old〉 First and second children: 10,000 yen Third and any additional children: 15,000 yen 〈Ages 13 to 15-years old〉 10,000 yen Recipients Those who are raising children of the ages listed. * If both parents are raising children, the recipient will be the one who earns the highest income. Amount (min.) Amount（max.） Ages 20,000円 40,000円 2 5 （AGE Type） ～ （Amount type） Child-rearing Financial support Nationwide system Reserved tags ・・ ・ The body of contents Child-rearing dept. in ○○City Pamphlets available Basic support Open tags The content property ・・ ・ The content of the information about governmental services The content is constituted by the body of content (text), which are the descriptions of services, and by the content property（= vocabulary）, which allows users to search the internet. Corresponded to the categories of administrative system information, it consists of three categories: Category Tag, Target Tag, and Contents Tag. It consists of reserved tags, which are already defined, and open tags, whose definitions can be modified.

Reference – Comparison of Service Catalogue Vocabulary Matching Ratio of Taxonomy of Service Catalogue against ”Universal Manu” of Japan CPSV-AP 2.2 EESTI.EE（Estonia) ESD standards(UK）