Response Time: How Long is Too Long

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3 Factors of Response Time Relationship Between Sender and Recipient Timing - Message Sent in Work Hours v Non-Work Hours Medium of Message Source: High-Touch Communications 2013 Survey

DURING WORK HOURS TEXT MESSAGE CLIENT 1 HOUR BOSS 15 MINUTES-1 HOUR COLLEAGUE 15 MINUTES FAMILY MEMBER FRIEND ROMANTIC PARTNER 5 MINUTES

DURING WORK HOURS EMAIL CLIENT 4 HOURS BOSS 1 HOUR COLLEAGUE FAMILY MEMBER 1 – 4 HOURS FRIEND 24 HOURS ROMANTIC PARTNER

DURING WORK HOURS VOICEMAIL CLIENT 4 HOURS BOSS 1 HOUR COLLEAGUE FAMILY MEMBER FRIEND ROMANTIC PARTNER

DURING NON-WORK HOURS TEXT MESSAGE CLIENT 24 HOURS BOSS COLLEAGUE FAMILY MEMBER 5 MINUTES FRIEND 5-15 MINUTES ROMANTIC PARTNER

DURING NON-WORK HOURS EMAIL CLIENT 24 HOURS BOSS COLLEAGUE FAMILY MEMBER FRIEND ROMANTIC PARTNER 1 HOUR

DURING NON-WORK HOURS VOICEMAIL CLIENT 24 HOURS BOSS COLLEAGUE FAMILY MEMBER FRIEND 4 HOURS ROMANTIC PARTNER 1 HOUR

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