Different Approaches Work Programme/Work Choice/ESF Family Support – previously delivered Pathways and ESF Interventions ILM Initial Assessment Specialist Advisors Self employment

ILM Initially delivered it under ESF (ESA & LPs) Very successful – 65% sustainment Due to the success, started trial with PG7 (ESA Ex-IB) customers on WP

Initial Assessment ESA claimant background Totally different approach Focus on what can do not what they can’t Holistic approach

Specialist Advisors ESA caseload is very different and needs excellent benefit knowledge Challenging yet empathetic advisors Employer Engagement targets that prioritise the ESA caseload

Self Employment Experience on Pathways – 18% into SE Specialist Self Employment Advisor – increase of 275% in SE starts Working Tax Credits (Disability Element) Allows many customers to make a hobby a career