Introducing the 3L Programme Team Leader/Supervisor Level 3 Operations/Departmental Manager Level 5

In partnership with People Plus PeoplePlus is part of the Staffline Group designing, developing and delivering training to approximately 14,000 people, supporting over 1,700 employers.  They deliver a variety of training programmes and apprenticeships in various disciplines and sectors, including Customer Service, Project Management, Leadership & Management and Multi- Layer Lean & Continuous Improvement training. 

Apprenticeship elements Induction On Programme Learning Gateway End Point Assessment

Who is this for? Level 3 New or existing first line team leaders, supervisors or managers Those who want to develop a range of essential management skills Those who want to build their capability to motivate team members Those who want to gain a broad understanding of entry level leadership and management theory Upon completion, you will be eligible to register as an associate member of the Institute of Leadership & Management (ILM)

Eligibility Currently living in England Have lived in an EEA country for last 3 years Age 16+ Does NOT already hold an equivalent or higher qualification within leadership or management Committed to the remain in employment for the programme duration

Course Content: Modules & Overview Knowledge & Skills Interpersonal Excellence Leading People Managing People Building Relationships Communication Organisational Performance Operational Performance Project Management Finance Personal Effectiveness Awareness of Self Management of Self Decision Making Behaviours Professional Responsible Agile Inclusive

Course overview – Level 3 Module/Learning outcomes Building Relationships – approaches to customer and stakeholder relationships, emotional intelligence, conflict management, cross team working Decision Making – problem solving and decision making techniques, analysis of data to support decision making Management of Self – time management techniques and tools, prioritise activities and planning Project Management - project lifecycle and rules, project delivery including managing resource and identifying risk and issues, use of relevant project management tools Awareness of Self – know how to be self aware and understand unconscious bias and inclusivity, learning styles, feedback mechanisms, using emotional intelligence Managing People - people and team management models, team dynamics and motivation, performance management, HR systems and legal requirements, constructive feedback, recognising achievement and good behaviour Leading People – understand leadership styles, benefits of coaching to support people and improve performance, organisational cultures, equality, diversity and inclusion Finance – organisational governance and compliance, delivering value for money, monitoring budgets to ensure efficiencies Operational Management - organisational strategy development, implement operational/team plans and manage resources, change management, data management and use of technologies Communication – different forms of communication and their application, chair meetings, hold challenging conversations and raise concerns Please can we have Team Leader/Supervisor Level 3 Apprenticeship road map as a hand out?

Eligibility Currently living in England Have lived in an EEA country for last 3 years Age 16+ Does NOT already hold an equivalent or higher qualification within leadership or management Committed to the remain in employment for the programme duration (Daniel / Claire to add line management? )

Who is this for? Level 5 Existing supervisors and/or managers Those who have responsibility for driving the achievements of operational/departmental goals and objectives as part of the organisational/departmental strategy Those who want to move into a more strategic management role Those who want to build their capability to motivate teams Those who want to gain a broad understanding of leadership and management theory and practice Upon completion, you could be eligible to register as a fellow member of the Institute of Leadership & Management

Course Overview - Level 5 Module/Learning outcomes Building relationships – Approaches to customer and stakeholder relationship management. Collaborative working, sharing best practise. Negotiation, influence and networking. Reflection on broader risks. Finance – Governance and compliance, value for money, managing a budget. Considering financial implications of decisions, financial forecasting Awareness of Self – Unconscious bias, emotional intelligence, inclusivity. Self-evaluation, own impact on others, accepting feedback including 360 degree. Reflective learning, different learning styles, mental toughness and creating a personal development plan. Leading People – Leadership styles, leading and managing multiple teams and team leaders, leading and managing change. Coaching to support, approaches to mentoring, motivation and delegation techniques. Organisation culture, equality, diversity and inclusion and their impact on managing change Operational management – Approaches and models of organisational strategy and planning. Business planning techniques, sales & marketing plans, delivering objectives & KPIs. Data management, contingency planning and the use of technology including data security. Business development tools, continuous improvement, initiating & managing change, overcoming barriers to change Managing people - Team management models, developing high performing teams, talent management models, recruiting and developing people. Enabling delivery through others Decision making – Critical analysis, problem solving techniques, decision making techniques, the impact of organisational values and ethics on decision making Management of self – Time management tools and techniques, prioritising, approaches to planning and managing multiple tasks Project management – The project lifecycle, project management knowledge areas, project management tools and techniques, identifying and managing risk Communication – Techniques and models, how to hold challenging conversations, giving constructive feedback. How to chair meetings. Conflict management at all levels. Presentation skills using a range of media Please can we have road map as a hand out?

20% off the job learning Activities include: Professional qualification study Workplace development activities e.g. shadowing Reflective learning log Coaching sessions Gateway preparation Prog Level In learning period (excl. EPA) Rationale Total hours required Level 3 15 months 64wks @ 35hrs = 2240 hours 20% of 2240 = 448 hours Level 5 24 months 104wks@ 35hrs= 3640 hours 20% of 3640 = 728 hours

20 % breakdown

End Point Assessment Assessment methods Knowledge Test Outcomes co-ordinated by PeoplePlus External third party has to complete independent assessment Pass, merit or distinction Assessment methods Knowledge Test Competency Based Interview Portfolio of Evidence Professional Discussion Work Based Project (Level 5 only)

Line manager benefits Increased staff retention and ability to plan succession 80% of employers say that upskilling makes the workplace more productive 88% of employers say upskilling have led to a more motivated and satisfied workforce Implementation of live projects which realise tangible improvement Reduction of waste and inefficiency through development of existing staff Development of culture of leadership where staff take responsibility for improvement NB. Managers report that these benefits are seen well before completion of the programme

Benefits to the learner Personal development and acquisition of new skills Increased understanding of how the role can impact wider   Improved soft skills such as communications, team working and problem solving Can support career progression and development as well as increasing confidence Development of the knowledge, skills and behaviours needed to succeed Increased sense of value and ability to positively impact on the wider University

Commitment that is required? Line Manager Support and mentor your staff member through their development Involvement in progress reviews at 10-12 week intervals Make People Plus Coaches aware of any concerns or issues Be a positive and enthusiastic role model within the University Commitment to allow learner 20% off the job training

Commitment that is required from the learner Commitment to undertake planned training activity and meet requirement of 20% off the job training Involvement in progress reviews at 10-12 week intervals Make effective use of Learning Mentors by discussing any concerns or issues Be a positive and enthusiastic role model within the University

How will the 3L be delivered Classroom Training Tutor Support Job Shadowing Mentoring Employer Training Online Learning Reflective Journal Project Work Written Assignment

Next steps & Time scales Key Dates: Expressions of interest: 2nd November 2018 Places offered and acceptance by: 30th November 2018 Roadshow/onboarding – Thursday 10th January 2019 (3 hours) Apprenticeship sign up paperwork – Thursday 17th January 2019 (am 3 hours) Learning begins - development day 1 Thursday 17th January 2019 (pm)

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