AOSO The EFQM Excellence Model versus Common Assessment Framework for the Public Administration (CAF) ir. Kathy Vandenmeersschaut Liesje De Schrijver

AOSO TABLE OF CONTENTS 1. The differences concerning content 2. The determination of the score 3. The self-assessment

1. The differences concerning content AOSO A) The EFQM Excellence Model Leadership Key Performance Results Processes People Policy & Strategy Partnerships & Resources Society Customer ENABLERS RESULTS INNOVATION AND LEARNING

B) Criteria - subcriteria AOSO B) Criteria - subcriteria EFQM : 9 criteria - 32 subcriteria - 302 possible areas for consideration CAF : 9 criteria - 43 subcriteria - examples of indicators Difference in the titles of the criteria Differences in the subcriteria

AOSO

AOSO Leadership policy and strategy people partnerships and resources organisation’s management system policy and strategy framework of key processes people dialogue people are rewarded, recognised and cared for partnerships and resources benchmarking (EFQM : RADAR, CAF : subcriterion) processes CAF : 3 elements : process management change management management of customer / citizen orientation and involvement

AOSO Customer results people results society results citizen - public access to services people results simular elements society results key performance results simular elements (CAF : financial  non-financial outcomes)

c) Some principles of EFQM AOSO c) Some principles of EFQM Continually learning, innovating and improving (CAF : criterion 5) Result orientation (approach  results) PDCA Customer orientation (CAF : citizen)

2. The determination of the score AOSO EFQM : different weight of each criterion  CAF EFQM : each subcriterion strong areas areas for improvement score proposal of 3 points of action  start of improvement actions CAF : each subcriterion a number of facts

AOSO EFQM RADAR Results - Approach - Deployment - Assessment - Review Enablers approach (sound - integrated) deployment (implemented - systematic) assessment and review (measurement - learning - improvement) Results trends, targets, comparisons, causes scope CAF a scale from 1 to 5

AOSO 3. The self-assessment EFQM CAF derijcso: derijcso: EFQM - AOSO working group director-general three Heads of Division ten A1-level Officials (with a university degree) external coach two days training several meetings result : AOSO work programme (improvement actions) CAF same working group no external coach no training two meetings conference - selection

derijcso: derijcso: AOSO Thank you