User Activity

Type the URL “ helpdesk.mahyco.com “ from anywhere ( i.e. from Intranet or Internet) to get following login screen

After submitting valid EmpCode and password user will navigate to Home page as shown in following screen

After selecting “ Book Ticket “ option user will get following screen where user has to select appropriate Type, write the description and if needed upload the file and submit the form. See below image

After successful registration of your call / request, user will receive a mail as shown in below image :

After closing the call by service engineer, the initiator will receive a mail with a link and by visiting this link user can view the complete description of How the call is processed and closed, and user can close the call / request at his end.

After selecting “ Track Ticket “ option user will get following screen where user has to enter his Issue Id to get the status of his request / call.

After selecting “ My Tickets “ option user will get following screen where user can view all his requests / calls till date.

After selecting “ Change Password “ option user will get following screen where user can change the password.

End of User Activity

Co-Ordinator Activity

When user successfully booked the ticket then a automated mail sent to the respective co-ordinator as shown in below image

After visiting the link in mail, co-ordinator will navigate to following page where he can take appropriate action (viz. Forward or Close) on raised ticket.

End of Co-Ordinator Activity

Service engineer Activity

When co-ordinator forward the issue to particular service engineer then the service engineer receive a mail with a link which will navigate him to the same web-page as shown in above image, where he also can forward the issue to other engineer or can solve and close the issue at his end.

End of Service Engineer Activity