FRONT DESK STAFF TRAINING PRESENTATION Bell Orchid Hotel 3500 Ocean Drive Honolulu, Hawaii 96819 (877) 555-4500 Fax (877) 555-4508 website: www.bellorchidhotel.com Front Desk Training, Operations Department 4/28/20194/28/2019

TABLE OF CONTENTS: The Reservation Experience Routine Front Desk Duties Room Assignment Responsibilities Client Rooming Cycle Additional Front Desk Service Meeting and Convention Services Front Desk Training, Operations Department 4/28/20194/28/2019

THE RESERVATION EXPERIENCE SHOULD BE: Speedy Friendly Accurate Efficient The emphasis throughout should be Guest Satisfaction Front Desk Training, Operations Department 4/28/20194/28/2019

ROUTINE FRONT DESK DUTIES: Check-in/check-out Valet service and car parking Payment credit cards, cash, check, bill to company Airport transportation Information on local attractions Restaurant reservations Guest messages and mail Newspaper/magazine delivery Knowledge of Hotel amenities and services Front Desk Training, Operations Department 4/28/20194/28/2019