Conflict Resolution

Scoring Score the “How do you act in conflicts?” For personal reflection only! Do not feel compelled to reveal you scores.

Why are people different? Learned behaviour. Influenced by our Childhood up brining Culture Experiences Different people use different styles.

Role of a Manager Pro-active Recognise the signs of conflict Neutral / fair Set ground rules - Both parties to be heard. Stick to issue at hand. Facilitate an agreed solution Support and evaluate

Conflict Styles The Turtle - Withdrawing The Shark – Forcing The Teddy bear – Smoothing The Fox – Compromising The Owl – Confronting

The Turtle. - Withdrawing Withdraws into their own shell. Stays away from issues. Stays away from people they are in conflict with.

The Shark - Forcing Overpowers. Forces other to accept their solution. Seeks to achieve their goal at all cost. Not concerned with the needs of others. Sees conflict as win or lose.

The Teddy Bear - Smoothing Want to be accepted and liked by all. Avoid conflict. Favour harmony. Thinks conflict will destroy relationships. Like to smooth things over.

The Fox - Compromising Aims for all parties to gain. Compromises. Win – Win.

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