COURSE SYLLABUS Quality and Productivity Sustainability & Improvement University of Modern Sciences College of Business COURSE SYLLABUS Quality and Productivity Sustainability & Improvement Dr. F. TAKTAK Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

QUALITY AND PRODUCTIVITY SUSTAINABILITY & IMPROVEMENT University of Modern Sciences College of Business QUALITY AND PRODUCTIVITY SUSTAINABILITY & IMPROVEMENT College: College of Business Program: B. Sc. Business Course code & number: BUSN 321 Course title: Quality and Productivity Sustainability & Improvement Credits: 3 Semester: Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

University of Modern Sciences COURSE DESCRIPTION University of Modern Sciences College of Business An introduction to the different techniques and methods to sustain and improve business enterprise. The course addresses the different factors affecting the overall quality enhancement and the productivity of the entrepreneurship. Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

University of Modern Sciences COURSE AIMS University of Modern Sciences College of Business The main aims of the course are: To familiarize the students with the process, strategies, management and role of quality assurance in sustaining and improving business To introduce the students to the different practical tools used to increase the ventures’ potential for success To highlight the different challenges and issues of growing and sustaining businesses’ success To improve students careers opportunities by enhancing their employment communications skills Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

University of Modern Sciences LEARNING OUTCOMES On successful completion of this course the leaner will be able to: Knowledge - Skills - Competence University of Modern Sciences College of Business Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

University of Modern Sciences COURSE OUTCOMES University of Modern Sciences College of Business Identify the different steps and processes for quality and productivity improvement. Discuss the relationship between the continuous improvement and the business profit . Apply the skills and strategies of critical thinking in a wide variety of business settings to solve issues. Improve problem solving skills and critical thinking under stressful situations. Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

COURSE TOPICS AND CONTENTS Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

COURSE TOPICS AND CONTENTS Week Topic Due # 1 Introduction and syllabus 2 Why focus on business processes 3 Setting the stage for business improvement 4 Organizing for process improvement Assignment 1 for Lect. 2 & 3 5 Drawing a process picture Quiz 1 6 Understanding the process Assignment 2 for Lect. 4 & 5 7 Streamlining the process Quiz 2 8 Midterm exam 9 Measurement 10 Feedback and action (load, aim and fire) Assignment 3 for Lect. 9 11 Process qualifications 12 Benchmarking process Quiz 3 13 The beginning Assignment 4 for Lect. 10 & 11 14 Presentation Quiz 4 15 Review 16 Final exam Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

COURSE ASSESSMENT DETAILS Methods of assessment Weighting % Outline details Assignments / Projects Quizzes Midterm Examination Unseen Final Examination 20% 40% Before & after midterm 1.5 Hour 2 Hours Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

COURSE HANDBOOK Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

COURSE TEXTS, INSTRUCTIONAL MATERIAL AND LEARNING RESOURCES H. James Harrington Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (latest edition) Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

BIBLIOGRAPHIC INFORMATION Title Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness Author H. James Harrington Edition illustrated Publisher McGraw-Hill Education, 1991 Original from the University of Michigan Digitized 17 Dec 2007 ISBN 0070267685, 9780070267688 Length 274 pages Subjects Business & Economics › Management Business & Economics / Quality Control Quality and Productivity Sustainability & Improvement - BUSN 321 Full semester - 2015 /2015– UMS - Dubai, UAE

Reservoir and Petroleum Geology Environemental Sciences & GIS Dr Fatma TAKTAK Assistant Professor Reservoir and Petroleum Geology Environemental Sciences & GIS University of Modern Sciences Al Twar-3,7A Street Email: f.taktak@ums.ae Toll Free Number – 800 UMS Dubai, P.O Box 231931 United Arab Emirates http://www.ums.ae