Approvals Mobile User Interface WORK BETTER

Approval Received What do I do when I receive a request that requires my approval? There are actually multiple ways to handle this right from the mobile app! WORK BETTER

Method 1 – Approval from the Springboard 2 Click Options Click Approve You’ve approved without leaving the Springboard! WORK BETTER

Method 2 - Approve from the Record in the App 1 2 Click Options Click Open WORK BETTER

Method 2 - Approve from the Record in the App cont. The ServiceNow app should now be open 4 Click the State Field 6 Add Comments if you would like 3 Drill into the record by clicking it 5 Select Approved from the Choice List WORK BETTER

Method 3 – Expand the Approval Request 1 2 Expand the Approval Request by dragging it down Select Approve You’ve approved without even entering the app! WORK BETTER

Method 4 – My Approvals Swipe left on the appropriate record 3 Swipe left on the appropriate record 4 2 Click Approve Once the list is opened, locate the appropriate record Open My Approvals 1 This is very helpful when you have multiple requests come in simultaneously WORK BETTER

Update Assigned To Field Mobile User Interface WORK BETTER

Record Assignment Received What do I do when a record is assigned to me or my team, and it needs to be reassigned? WORK BETTER

Access the Record Find the Appropriate Record, and Click on it The record should now be open 2 Find the Appropriate Record, and Click on it 1 Open the App WORK BETTER

Update the Assigned To Field 5 Provide comments to let everyone know why the record has been reassigned 4 3 Select the Appropriate User Click the User in the Assigned To Field WORK BETTER

Using Connect Mobile User Interface WORK BETTER

What do I do when I receive a message on my phone? Message Received What do I do when I receive a Connect message on my phone? What do I do when I receive a message on my phone? WORK BETTER

Connect! This opens the Conversation in the App 1 Click the Message Notification Type Like in a Text Message, and Click Send! 2 Click the Messages Field WORK BETTER

Using Connect Mobile User Interface WORK BETTER

What do I do when I need to request a service or item on my phone? WORK BETTER

Access the Service Catalog 1 Open the App 3 Select the Appropriate Item Category 2 Click Service Catalog WORK BETTER

Select the Item You Want 4 Choose the Item You Want 5 Select Options 6 Click Add to Cart WORK BETTER

Checkout Click Checkout After Clicking Checkout, Click OK 8 7 WORK BETTER

Check Order Status Open the App Click Service Catalog 1 Open the App This will show a list of all your open requests, including the one you just submitted 3 Click the Request to Open the Record and see Status 2 Click Service Catalog WORK BETTER