Impact of direct settlement of motor claims on time and costs of compensation The case of Spain ANA GARCÍA BARONA Technical and Reinsurance Director Consorcio de Compensación de Seguros Warsaw, 7 – 9 May 2008

C.C.S. Motor Vehicle Compulsory Insurance CCS Functions and Coverage Motor Vehicles Registered Claim Files Claims Economic Cost Sequence of Claim Management Human Resources Cost

I. CCS Functions DIRECT INSURANCE: GUARANTEE FUND:  Public vehicles (on request)  Unaccepted (rejected) private vehicles DIRECT INSURANCE:  Unidentified vehicles (2nd Directive)  Stolen vehicles (2nd Directive: optional)  Uninsured vehicles (2nd Directive)  Winding-up undertakings  Disputed claims (Controversy) GUARANTEE FUND:  F.I.V.A. (Insured Vehicles Registry)  Information Centre NON INSURANCE DUTIES:

I. CCS Compensations

29,700,000 (plus 2,500,000 scooters) (22,700,000 drivers) II. Motor Vehicles Registered The estimate of vehicles in Spain in 2007, according to the Directorate-General for Road Traffic (Ministry for Internal Affairs) was: 29,700,000 (plus 2,500,000 scooters) (22,700,000 drivers)

III. CCS Portfolio

III. Total claims submitted

III. Trend of claims submitted by category of insurance (year of recording)

III. Breakdown of claims submitted by category of insurance, year of recording: 2006

IV. Direct indemnities by category of insurance

III. Breakdown of direct indemnities by category of insurance, year of payment: 2006

IV. Trend of direct indemnities by category of insurance (year of payment)

IV. Payouts by type of damage (payouts and accruals)

IV. Breakdown of payouts by type of damage, year of occurrence: 2006

IV. Breakdown of indemnities by type of personal injury, year of occurrence: 2006

IV. Average direct-indemnity per claim

IV. Trend of the average direct-indemnity per claim (year of occurrence)

IV. Cost of sanitary assistance

IV. Breakdown of the cost of sanitary assistance, year of payment: 2006

IV. Cost of claim adjustments by category of insurance

IV. Cost of claim adjustments by category of insurance (year of payment)

IV. Cost of attorneys by category of insurance

IV. Cost of attorneys by category of insurance (year of payment)

IV. CCS Motor Vehicle Insurance Loss Ratio

IV. Status of the claims submitted as of 31/03/2008

V. Sequence of claim management, 2007 (days from occurrence, average)

V. Average time lapse from occurrence to payment

V. Average time lapse from recording to payment

V. Average time lapse from occurrence to claim recording

V. Average time lapse from recording to delivery for loss adjustment

V. Average time lapse for loss adjustment

V. Average time lapse for authorization

V. Average time lapse from authorization to payment

V. Average time lapse for recoveries

VI. Human Resources, 2007