Capstone Consulting Project Concept and Objectives Health Service Management Capstone Consulting Project Pat Driscoll Concept and Objectives Project Process Feedback Memories Designed to integrate the concepts, knowledge, and skills acquired in the program core through application to a management consulting project. Teams of 3-5 students tackle a health care organization’s real challenges in real time and create value-added solutions Objectives: Provide an opportunity to apply and integrate knowledge acquired in the core curriculum Provide practical information regarding the effective execution of the tasks/roles inherent in health services management practice Formulate decision strategies that take into account the various constituencies of the firm with a stake in the outcome Articulate personal and social values that guide the individual and group decision-making processes Enhance oral and written presentation skills while sharpening critical thinking and problem solving skills Provide an opportunity to analyze health care development and update understanding of current political and market factors Client Acquisition Executive (CEO) support and engagement Project Champion - champion project throughout the organization Project Contact – Able to facilitate access to data and personnel Team Organization Students submit application Students assigned to projects conduct preliminary industry/topic research Initial Client Meeting Proposal and Letter of Agreement Confidentiality Agreement Project description Deliverables Project Management Research, data collection, interviews Communication with client Preparation of Final Report Presentation to Class /Alumni Final Presentation to Client Evaluations Client Alumni Classmates Instructor Client “We implemented the revenue-cycle process improvements recommended by your students and immediately realized a $1,3 million increase in collections” “Well done!! We are going to use the plan to open a Women’s Center “ “The students’ analysis of contract deviation write-off’s opened our eyes and will result in an additional $12.3million in revenue this year” “I am so impressed with the knowledge and professionalism of your students – we plan to recruit several of them” Students “ I am so grateful for what I learned in Capstone. I just accepted a position with Deloitte consulting” “Thank you for continuing to push us and require excellence. Your desire for us to dig deeper, to learn and to grow, enabled us to produce a product that we all could be proud of” “The direct level of access to the CEO was an opportunity I could never have attained without the Capstone project. Our incredible team propelled the project to the front of he hospital’s strategic priorities” “What a fantastic experience. I have never worked so hard or been so proud of wat we accomplished” Preparation and Presentation