Communication Secrets INTERNATIONAL MANAGEMENT CONSULTANTS www.imc-dubai.com

COMMUNICATION SECRETS Communication is far more than what U say. It’s how U say. It’s about listening and talking and the act of mutually disclosing inner feelings and thoughts to others. Involves intrapersonal communication, understanding yourself and participating in effective self communication. Listening goes beyond attentively waiting for other people to stop talking. It really means getting inside of their hearts and minds and experiencing life situations from their point of view.

COMMUNICATION SECRETS (contd.) Being “alive” is an extraordinary opportunity for learning and experiencing. However most people never find their purpose or their reason for being here. Your job is to make your company and yourself as successful as possible. That’s the Theme of this Presentation !!

Communication Secrets Effective and persuasive communication is the greatest of all the keys to success. Success = Talking so people listen and listening so people talk People are attracted to the people who make them feel secure, free and happy. By making others feel special, they will realize how special U are.

Ask basic questions re: your communication style : A. How do U talk, so people listen to what U have to say ? B. How do U inspire people to communicate your point of view ? C. How do U encourage people in your life who currently ignore your ideas may reconsider and take notice ? D. What simple things can U do so people will pay attention to what U have to say at home, at work, among professional circles ?

Eight Habits of Highly Ineffective Communicators Communication Secrets Eight Habits of Highly Ineffective Communicators 1. The Argumentative Communicator : Ask yourself : Do U find yourself saying “BUT” often in your communication with others? Are U constantly offering your opposing opinion when it is not asked for ? Do U enjoy playing the Devil’s advocate ? Please Consider : There is a way to give your opinion. When U continue to oppose the comments of your listener, U run the risk of making him feel wrong, stupid or uninformed.

Communication Secrets 2. The Comparison Maker : Ask Yourself : When someone shares his feelings, do start yours and start comparing both the experiences/ events etc.? Please Consider : When someone shares, the need may be to express and ventilate, comparisons block the other person because U may not have considered the matter from his point of view, he may be willing to buy your prescription.

Communication Secrets 3. The Better - Than Talker : This is similar to the Comparison maker but with a more condescending tone. The better than talker is not comparing for purposes of being compassionate, but for the purpose of creating superiority. He is interested in feeling superior to the person he is speaking to, that requires the listener feel inferior. Please consider : The difference between talker and communicator is that the communicator is making an effort to arrive at understanding. A Talker rambles endlessly without intending for both the people to benefit from “conversation.”When the listener feels inferior, the talker is not in rapport and any hope for connection is lost.

Communication Secrets 4. The Hear My Old Baggage Communicator : Ask yourself :Why do U have the need to be rescued, seeking sympathy from others. Seeking sympathy is not unreasonable. Please Consider : The old baggage places an obligation on your listener to feel something which he may not want to feel for U. U also reflect feeling of sadness, despair and helplessness. That may not be of interest to everyone around U. Be discretionary of choosing your listener to fulfill your need to be sympathized, helped, attended to.

Communication Secretes : 5. The Judgmental Communicator : There is a difference between observation and judgement. Being judgmental involves rights and wrong, good or bad according to your frame of reference but posing it applicable to the whole world. Please consider : If U judge others, U may think that U are doing it to gain rapport or be on their side. Being judgmental reflects that U are internally not aligned with yourself and that U have a need to judge others in order to feel better than what they are. Don’t play into that trap. Respond in a way that strengthens your position of self respect and self esteem.

Communication Secretes 6. The Interrupting Communicator : When some one interrupts U, U know that they believe what they have to say is more important than what U have to say. U know they think they are better than U ! Please Consider : Take a breath after your partner has finished before U speak. In that breath U are saying that I heard what U said, I am taking in, I appreciate your communication.

Communication Secrets 7. The Complaining Communicator : Complainers face the same same trouble as the Baggage Communicators. Being persistent complainant, U will create negative feelings in others and push people away rather than draw them nearer. Complaining should be avoided in communication with those whom U do business and those whom U love.

Communication Secrets 8. The Gossiping Communicator : Gossip is perhaps the most evil, deadly, miserable way to communicate. Don’t se it, don’t participate in it, don’t respond to it. U are giving away so much of who U are when U spread or even listen to the gossip. AS a gossiper, U reflect that U are very insecure, your self esteem is dependent on finding faults in others, your world honors the small, weak and petty. Hence seriously evaluate any need that U may have to gossip. Wisdom is knowing that your thoughts shape your experience.

Thank You Management – International Management Consultants