So, what are we going to cover? Our Agenda So, what are we going to cover? Our tour, tour director & logistics Our accommodations & meals Global Travel Protection Plan Spending money & tipping Safety and rules while on tour What to bring, and more This slide is meant to welcome everyone to your meeting, and outline the important details that will be provided during the presentation. We recommend opening with thanking them for coming, and centering this around just how close to departure you are! This will help them get excited and stay engaged. Lastly, we suggest asking them to hold all questions until the end, as you will most likely cover their concerns, and if they have more specific inquiries they can stay behind to discuss with you one-on-one.

-Permission Letters must be submitted to chaperone. -Itineraries, fact sheet, European travel guide, and all other relevant information can be found on the Hayes website and will be distributed today. -PASSPORTS COLOR COPIES TO THE CHAPERONES. This slide is meant to get everyone excited! Feel free to get back to basics here, and share with the group why you are personally looking forward to this experience, and maybe even what made you select these countries or cities in the first place.

While your group most likely knows your date of travel already, this is helpful to confirm the full dates of your travel experience, and so they can mark this down on their calendars. If you have adult travelers, this helps to ensure they’ve requested time off at work. The tour map above highlights where you will be overnighting and all cities visited on tour. Remember, they can also see this information on their secure traveler sites, if they’d prefer a visual approach on their own!

KLM Terminal 4 at JFK Airport (Subject to change) Amsterdam KLM 0646 Thursday, April 19 This slide outlines your confirmed flight itinerary, and offers you the chance to share with the group your preferred meet-up location, whether that may be your school, or somewhere predetermined at the departure airport. Travelers can jot down notes, and you can ensure they know all necessary information prior to the day of departure. 6:30 PM 7:50 AM KLM Terminal 4 at JFK Airport (Subject to change)

Check Arrival for Delta Flight #0002 on 4/26/2019 London Heathrow New York JFK Delta 0002 Friday, April 26 This is your return flight information. This slide gives you a moment to remind parents or guardians where they will meet back up with you and the group to pick their child up. 10:30 AM 1:30 PM Check Arrival for Delta Flight #0002 on 4/26/2019

Seats will be assigned at check-in. BAGGAGE ALLOWANCE Confirm baggage allowance with each airline before departure. You’re responsible for any associated fees. SEAT ASSIGNMENT Seats will be assigned at check-in. IN-FLIGHT MEAL REQUESTS Contact the airlines at least 72 hours prior to departure. *Please make sure you notify them of any allergies We’ve covered your exact flight details, and now we’d like to offer a few general flight reminders. We recommend traveling with a carry-on but if your needs differ, we encourage your travelers to research airline guidelines prior to arrival at the airport (for example, baggage fees to Costa Rica are approx. $25 each way). When your group gets checked in, the airline will assign them seats. Should any traveler in your group have allergies or preferred dietary requests, they can liaise directly with the airline over the phone before you head out on tour!

This slide helps you share with families the important role of the Tour Director while you are on tour, including their responsibilities in regards to safety and logistics.

Breakfast is included and typically includes cereal, bread, juice, ham, cheese, pastries, coffee and tea. Lunch is purchased at the location we happen to be at on that day. Dinner is included and will be a mix of local cuisine and familiar dishes served as a preset meal for our group rather than being chosen from a menu. Food portions tend to be smaller than in the U.S. Water is included with all meals (and purified where it is deemed necessary). Please inform us of any allergies (permission letters). Group leader has consulted the nurse.

Generally, hotel rooms are smaller than in the U.S. Every effort is made to place students with their friends and students their age or grade level. Wi-Fi will not always be dependable, and when it is there may be a fee. Late check-ins may be necessary. Keeping noise down is important. We want to focus on sharing expectations with your group on this slide: travelers should understand how amenities and style may be different than what they have experienced in North American hotels.

Students are roomed 3-4 per room in a combination of twin and double beds (students will not share beds). Adults will share twin rooms with other adults (unless previous accommodations have been arranged with EF). Students are required to maintain quiet rooms as there are other people staying at these hotels. Students will receive a wake up call every morning and a knock on the door by a chaperone. Keep rooms clean and smelling good. Students can request certain room assignments, via e- mail.

Global Travel Protection Plan When purchased, your plan covers… Tour cancellation and interruption due to extenuating circumstances Illness and accident while on tour Baggage and property due to theft or delay Flight delay expenses 24-hour access to an English- speaking representative Serves as secondary insurance when your primary policy does not provide adequate coverage while traveling abroad For further details, you can visit the following link: www.eftours.com/coverage

ATMs are the best way to get money Ensure the student has a debit card associated with the parent’s account. Make sure the student knows how to use the debit or credit card. Discuss how much money to spend. Don’t bring traveler’s checks. Notify your bank or credit card company that you’ll be abroad, and where your going. Bring the equivalent of $50 – 60 in the currency (euro) of your arrival destination. We are responsible for our lunches and tipping. All travelers have different spending habits, but we do recommend traveling with the above amounts and ensuring they have updated their bank accounts – these are our pro tips when it comes to finances on the ground!

We recommend tipping in local currency, though of course USD is acceptable as well. You’ll receive envelopes from EF in your backpack shipment that will help you stay organized. We suggest letting travelers know about tipping at this meeting, and collecting final tip amounts at your very last meeting prior to departure! This will help them account for this while budgeting in the next month or so – please speak to your TC for more detailed tipping breakdown (which can be found on the Tour Schedule provided by them), but we do recommend approximately $10 per day per person. 100

Passports Valid passports are required for all travelers. (DO NOT FORGET) Name and gender listed on your EF account must exactly match passport information. Passports must be valid for 6 months after tour. Non-U.S. citizens may require special visas or other travel documents. Make a color copy of the passport and also leave a copy at home. Submit to the chaperone. Group director will collect passports and place them in the hotel safe box upon arrival at each of the hotels. All travelers are responsible for securing their own exit and entry requirements and any additional documentation

A world of support This slide covers how to reach EF in the event of an emergency – see below! Additionally, it shows the scope of our network, and all locations where we have a school or office with EF staff present. We want all of your travelers to feel confident when traveling that they are safe and taken care of across the world. If anything comes up you can reach out dedicated Emergency Service and Support team 24/7 – please make sure to take the emergency numbers with you. • From the United States: 1-800-637-8222 (follow the prompt for an emergency) • From Abroad: 001-617-619-2913 (follow the prompt for an emergency)

Tools to travel with Your shipment of backpacks and wristbands will arrive around 45 days prior to departure. As the Group Leader, our recommendation to you is to bring these wristbands with you on tour and hand them out to travelers once you arrive. This is to ensure that no one forgets these at home, and that they can write down the Tour Director’s cell phone number as soon as it is provided!

Safety as soon as possible (permission letter) No headphones while on the street, public transportation, and when being addressed as a group. No one goes anywhere alone (free time). Do not have anything valuable (passport, wallet, phone, camera) in an EXPOSED pocket. This slide is your opportunity to outline your personal (or your school’s) rules for travel, and make sure all travelers are comfortable with your expectations while on tour. It also points out the fact that all travelers with health or medical needs should submit their Health and Medical Profile forms to you (https://www.eftours.com/eliterature/medical_profile_etus_16.pdf). This ensures you are aware of all preferences and concerns prior to tour and allows you to share these with your Tour Consultant as you see fit, to facilitate any adjustments that may be necessary. For further info, visit the Help Center on your Secure Site!

What to bring Pack light: We are responsible for loading our own luggage to and from bus and hotels. You are responsible for any luggage handling fees. Carry any valuable or medication in your EF backpack or carry-on. Pack a change of clothes in your carry-on in case your luggage is lost. Helpful links: | www.eftours.com/baggage | www.eftours.com/packinglist | Again, we always recommend traveling lightly with a carry on to avoid any misplacement of luggage, but if your travelers do check a bag, it is important to travel with a set of necessities in a smaller bag on the plane with them. Check out the link above all together for a visual as a group!

FREE TIME, the pictures say it all.

OTHER TOPICS: -Destination concerns. -Weather: Similar to New York City at this time of year. -Conduct and Discipline. -Keeping in touch with students and chaperones. -Airport drop off and pick up (Be on time). -Easter Recess Assignments -Thailand 2020.