Student Workers: Liability or Asset

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Presentation transcript:

Student Workers: Liability or Asset Student Workers: Liability or Asset? How to most effectively train and leverage student employees

Story Time…

Clare Bunning Student Account Specialist Xavier University

Poll Time How many of you have student workers?

Poll Time 2.How many of you have some formal training in place for your student employees?

Poll Time 3. How many of you have a student employee that has made a mistake?

Liability or Asset?

Position Description Job Description Bursar’s Office Clerk Monday- Friday Job Duties include: taking and processing payments, scanning and electronic filing of documents. Excellent customer service skills are a requirement. Students will be expected to manage front desk flow, and answer and direct phone traffic. Students will be asked to complete special projects by supervisor. Students should be proficient in Microsoft Word and Excel. Cashiering experience is a plus. Office hours are Monday through Friday 8:30-5:00.

What do student workers do? Handle Walk-In Customers Answer the phone and email Process payments Process Departmental Deposits Assist with Club Accounts Stuff Bills Scan and file documents Special projects!

Training Plan http://instructionaldesign.org/models/addie/

Access current capabilities Identify training gaps Analysis Observe Talk to Students Access current capabilities Identify training gaps

Create Learning Objectives Create an outline/plan Design Create Learning Objectives Create an outline/plan Figure out what you want your program to look like

Create office expectations/ dress code/ memos Development Write, Write, Write! Create written forms Type Procedures Create office expectations/ dress code/ memos

Introduce new material Schedule training sessions/refreshers Implementation Introduce new material Schedule training sessions/refreshers Discuss your expectations Observe

Test/ practice new skills Performance Reviews Measure Results Evaluation Test/ practice new skills Performance Reviews Measure Results Don’t forget 360° Feedback

Questions? Concerns? Comments? Xavier University Office of the Bursar Clare M. Bunning Email: bunningc@Xavier.edu 513 745-3405

http://instructionaldesign.o rg/models/addie/ Citations http://instructionaldesign.o rg/models/addie/