Nutrition Planning Initiative March 20, 2007 9:00-11:00 am 5/7/2019

Welcome & Introductions Overview Of Previous Meetings Developing Action Recommendations Prioritizing Recommendations Next Steps / Sign-Up Adjourn 5/7/2019

Planning Process Leadership Meeting Get Commitment Establish Core Group Feb. 15th Set Success Criteria Congregate Meals Transportation In-Home March 5th Client Assessment / Feedback Best Practices Demonstration Project Funding Advocacy Action Planning 2007 March 20th Form Action Teams 5/7/2019

Looked at Local and National Trends Get more data for San Diego Meeting on February 15th Looked at Local and National Trends Get more data for San Diego Important factors were quality of food, variety, and choice Discussed The Impact On Your Organization “Huge impact .... it cannot continue as is.” “Nutrition programs are struggling to get people.” “Seniors have choices now, but in 15 years they will need the services.” “Without Nutrition Programs, isolation will increase.” “Can we afford to be in this business using the same traditional approaches?” “If the programs stay at “status quo”, they will decline and cease to exist.” 5/7/2019

Looked at Some Success Stories Mather’s – More Than A Cafe Meeting on February 15th Looked at Some Success Stories Mather’s – More Than A Cafe Centralina AAA (Lincoln County) Voucher Program Using hot and frozen meals delivered a few times per week Special occasion meals Giving out take-home meals for congregate clients Utilization of volunteers to deliver meals Use of bus passes, taxi vouchers, volunteers for transportation 5/7/2019

Your Commitment To Help Meeting on February 15th Your Commitment To Help Paul : Advocacy and Efficiency (local, state, and nationwide) Jim: Efficiencies and Fundraising Debby: Commit time and energy to the process. Judy Stern: Innovation (creative partnering) Tom: Outreach Judy Shaplin: Advocacy, Efficiencies Bob: Innovation Mary: Innovation Chuck: Innovation with rules and regulations Wendy: Innovation and Efficiencies Joaquin: Data, Evaluation, Assessments 5/7/2019

If you don’t know where you are going, any road will get you there. Meeting on March 5th If you don’t know where you are going, any road will get you there. A defined destination is critical If nutrition program success is your destination Then success must be defined 5/7/2019

Customer Satisfaction Meeting on March 5th Success Profile Participation / Customer Satisfaction Efficiency Innovation Diverse Funding Participation increases over time. Reflective of community, and its population. Inclusive of all ethnic groups. Deliver services in competent manner reflecting diverse cultures. Centers transcend cultural barriers. Provide total wrap-around services for participants, including social, legal, and health services. Mechanisms in place to track new participants. Goals are set to increase participation. Customer satisfaction survey is used to measure results and make improvements. Cost per meal served is low. Costs = Revenues Nutritious meal = USDA + Donation Uses economies of scale. Serve at capacity. Monitors customer return rate. Staffing is adequate to provide good service, and can cover unforeseen changes in workload. Provides competitive wage. Employs older workers. Recognized by State as a “Best Practice” program. Centers provide variety and choices in their meals. Program allows participants to make choices. Takes San Diego –wide perspective and provides what is best for region. Uses best practices from other programs. Meal preparation is done for multiple sites. Transportation is provided to multiple sites. Makes use of group purchasing and marketing. Utilizes technology to its fullest. Paperless. Group marketing is used to reach client base (e.g. movie theater advertising). Uses innovative marketing (e.g. meal tickets in Entertainment Books) Funding increases over time. Number of funding sources increases over time. Funding increases by 25%. There are less restrictions on donations as funding sources. Programs group together to seek funding. Programs partner with the private sector to promote nutrition. Programs partner with private corporations to conduct marketing campaigns. Congregate Meals 5/7/2019

Customer Satisfaction Meeting on March 5th Success Profile Participation / Customer Satisfaction Efficiency Innovation Diverse Funding Participation increase over time. Customers can express likes and dislikes. Satisfaction surveys are used to capture feedback. Program adapts to changes in customer needs. Program attracts new participants. Program has high retention rate of existing There is low “plate waste” (i.e. all the food is eaten). Cost per meal served is low. Program uses a large percentage of volunteers. Home delivered meal also includes “socialization” component. Meals are delivered using smaller routes, allowing more time with clients. Program uses fuel efficient vehicles. Meal preparation is done at central kitchens or decentralized restaurants. Programs use alternative delivery systems (e.g. client picks up extra meal at congregate meal site.) Uses best practices from other programs. Collaborate with other organizations that are not traditionally senior service providers (e.g. schools). Use young people as source of staffing (e.g. allow students to do community service work), Deliver meals along with other social contact service. (e.g. students tutoring seniors). Partnerships with veteran organizations. Funding increases over time. Number of funding sources increases over time. Increased funding will follow success of program. There is shared funding with other non-traditional senior groups (e.g. library). Seeks sponsorships from private corporations (e.g. magnetic signs on vehicles). At-Home Meals 5/7/2019

Take a few minutes to review the Success Profiles for Congregate Meal and At-Home Meal programs. What is the biggest differences or most significant changes that we must overcome between current success and future success? 5/7/2019

Action Planning How do we get from where we are to where Success Profile (New) Action Planning How do we get from where we are to where we want to be? Gap Existing Program Profiles (Old) 5/7/2019