100% 75% 25% Houston Methodist Goals:

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Presentation transcript:

100% 75% 25% Houston Methodist Goals: CASE STUDY Houston Methodist Goals: Increase the care provided to all patients Contact all patients post discharge to ensure compliance and safe transitions Find more efficient use of nursing staff time Capture real-time feedback for process improvement Outcomes: 100% 75% 25% Scott Patients contacted post discharge Patients are triaged back for follow up Cost Savings with Connect Program “Overall, these calls are an avenue for patients to be heard, and the value of that can’t be overstated.” Janice Finder, Project Director NRC Health - Real-time Solution Webinar 5.24.2017

Proven Outcomes: Readmission Rates 8% Readmitted PARTICIPANT 12.5% Readmitted NON-PARTICIPANT