Strategic Plan FY 2019 – FY 2023 Good Afternoon.

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Presentation transcript:

Strategic Plan FY 2019 – FY 2023 Good Afternoon. Matthew Avancena, Senior Manager of Planning and Coordination. I am here to present Access Services Draft 5 Year Strategic Plan

Vision of the Strategic Plan 5 Year Horizon Projects from FY 2019 to FY 2023 Transparency and Focus

Challenges Aging County Population and Increasing Ridership Increasing Service Costs Hiring and Retaining Skilled Drivers

Strategic Plan Development Process Comprehensive Operational Review Department Level Projects 5-year Strategic Plan Annual Budget Project Narratives

Strategic Plan Focus Areas Customer Service Safety Cost Control & Additional Funding Sources Coordination and Partnership

Customer Service On-line Trip-Booking and Application Improve Communication & Education Proposed Branding and Signage

Safety Increase Field Supervision Increase Vehicle Audits Cyber Security safeguards Redundant IT systems

Cost Control and Funding Facility Ownership Research Centralized Reservations Measure M and potential Grants

Coordination and Partnerships Member agency collaboration Expand relationship with Social Service Agencies Explore TNC partnerships

Next Steps Released for comments to Stakeholders –December Receive comments from Board, CAC and TPAC December Final Plan Approval with Timelines – January/February