Warfarin Patient Stories Date: Tuesday, 29th September 2009 Warfarin Patient Stories Rhys Howell (Neath Port Talbot LHB) Warfarin Patient Stories – Neath Port Talbot LHB

Warfarin patient stories Aim: To get the patient’s perspective of the anticoagulation services available in NPT Advice sought from the LHB Patient & Public Involvement Group and an advert was placed in the local newspaper Warfarin Patient Stories – Neath Port Talbot LHB

Collecting our story LHB Head of quality & patient safety and LHB pharmacist collected the patient stories GP practice identified 2 patient volunteers (1 patient from each anticoagulation monitoring service) Both patients interviewed at the same time Session recorded for analysis Warfarin Patient Stories – Neath Port Talbot LHB

The outcome Conclusions: One service model does not fit all Patients may need more education about the anticoagulation services available to them Briefing paper taken to LHB clinical governance meeting Warfarin Patient Stories – Neath Port Talbot LHB

Tips and key messages for others Consider whether to interview patients separately or together Recording the interview is helpful Patient stories reveal an important perspective Warfarin Patient Stories – Neath Port Talbot LHB